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Overview
Shape the future of your business
Enhance your business by seamlessly connecting your teams, streamlining your processes, and integrating your data. This will enable you to deliver outstanding customer experiences and achieve operational agility.
Put AI to Work
- Optimize your productivity with Microsoft Copilot for Dynamics 365. This AI-powered feature is included in select licenses at no extra cost, helping you streamline your operations and achieve greater efficiency.
Bring Data Together
- Unlock valuable insights into your entire business by effortlessly connecting and accessing data from hundreds of sources. This allows you to have a comprehensive view of your business and make data-driven decisions with ease.
Increase Productivity
- Enhance collaboration and productivity by effortlessly sharing information and insights across your favourite tools like Microsoft Teams and Microsoft 365. This seamless integration enables efficient teamwork and ensures that everyone stays informed and productive.
Adapt to What’s Next
- Rapidly respond to changing needs by leveraging the low-code tools of Microsoft Power Platform alongside Dynamics 365. This seamless integration allows you to quickly modify processes and stay agile in the face of evolving requirements.
Overview
Dynamics 365 Benefits
Deliver outstanding customer experiences and achieve operational agility.
Enhanced Productivity
Streamline processes and automate routine tasks to boost productivity.
Data-Driven Insights
Leverage real-time data and AI-driven insights to make informed decisions.
Improved Customer Engagement
Personalize customer interactions and improve service quality.
Scalability
Easily scale your operations as your business grows.
Seamless Integration
Integrates effortlessly with other Microsoft products like Office 365 and Azure.
Cost Savings
By reducing the need for multiple disparate systems, Dynamics 365 helps cut costs and simplifies IT management.
Solutions & Services
Full Suite of Dynamics 365 Business Applications
Dynamics 365
Partnering with us
Business Central
Connect finance, sales, service, and operations with a solution trusted by 30,000+ SMBs & Corps.
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Sales
Close more deals and increase seller efficiency with an AI-powered CRM solution.
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Customer Service
Empower agents to resolve issues quickly using generative AI and automation.
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Field Service
Transform your service operations, deliver exceptional service, and improve customer experiences.
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Remote Assist
Solve problems in real time—from any location—with a remote solution that increases productivity.
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Commerce
Deliver unified, personalized, and seamless buying experiences for customers and partners.
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DEMONSTRATION
Dynamics 365 Use Cases
Increase productivity, increase efficiency, and improve business results with Copilot for Microsoft 365.
Supply Chain 
Frequently Asked Questions
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Is Dynamic 365 a CRM or ERP?
Microsoft Dynamics 365 is a portfolio of business applications including both ERP and CRM applications as well as Artificial Intelligence apps. The Dynamics 365 ERP applications include Business Central, Finance, Supply Chain Management, Commerce, Project Operations, and Human Resources. And Dynamics 365 CRM Applications includes Sales, Marketing, Customer Service, and Field Service. Microsoft Dynamics 365 also include Artificial Intelligence applications which include: Fraud Protection, Connected Store, Customer Insights, Customer Service Insights, Sales Insights, Finance Insights, and Virtual Agents. Each app is designed to remove the barriers and eliminate silos within business by working together with existing systems—or the entire portfolio of Dynamics 365 apps—for outcomes you simply can’t get unless every part of the business is connected seamlessly.
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What is Dynamic 365 used for?
Dynamics 365 ERP & CRM applications are designed to digitally transform the entire business and enable your core customers, employees, data, and business activities to connect to achieve unifying the experience. The applications are used across all core business activities including finance, supply chain, customer service, operations, marketing, and everything in between to fit common as well as specialized verticals needs. At Microsoft, we know that data is at the heart of digital transformation and businesses know they need to innovate to engage customers, empower employees, optimize operations and transform products. Therefore Dynamics 365 connects your data and applies intelligence to drive your digital transformation across the front and back-end of your business.
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What is the difference between Microsoft 365 and Dynamic 365?
Dynamics 365 is a portfolio of business applications that includes ERP & CRM capabilities such as Business Central, Finance, Supply Chain Management, Sales, Marketing Customer Service, and others. Each of these applications has its own subscription pricing and to access the capabilities, a user needs to subscribe to the applications. While Microsoft 365 is a portfolio of office and productivity applications offering access to applications such as Word, Excel, Outlook, SharePoint and OneDrive, and others based on the subscription. Usually, users subscribe to a Microsoft 365 package that enables access to different applications depending on the package. However, because both Microsoft 365 applications and Dynamics 365 applications are built on Azure, they are seamlessly connected along with Microsoft Power Applications like Power BI, Power Automate, Power Apps, and Power Virtual Agents enabling businesses to streamline and reinvent business processes and build intelligent experiences.
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Is Dynamic 365 cloud-based?
Microsoft Dynamics 365 applications are designed as a cloud-based hosted on Azure, Microsoft web services platform. It combines capabilities of customer relationship management (CRM) and enterprise resource planning (ERP). Because Dynamics 365 applications are cloud-based as well Microsoft 365 and Power Platform applications, it enables Microsoft to seamlessly connect these applications and create unified experiences resulting in an increase in productivity, efficiencies, and reduction in manual work. However, Microsoft Dynamics 365 applications can be still implemented on-premises or hybrid.
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How does Dynamics 365 integrate with other Microsoft products?
Dynamics 365 seamlessly integrates with Microsoft Office 365, Azure, and other Microsoft services, providing a unified experience.
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What industries can benefit from Dynamics 365?
Dynamics 365 is versatile and can be customized for various industries, including education, real estate, manufacturing, and retail.
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What are the licensing options for Dynamics 365?
Dynamics 365 offers various licensing options tailored to different business needs, including Business Central, Sales, Customer Service, and Finance.
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Can Dynamics 365 be customized?
Yes, Dynamics 365 offers extensive customization options to tailor the applications to your specific business needs.