Nan Fung Property Management (NFPM), with a workforce of approximately 1,800 employees, is a premier property management company in Hong Kong providing comprehensive services for more than 80 projects including luxury residences, Grade A commercial buildings, shopping malls, and industrial buildings.

Guided by its vision, “We Improve the Quality of Life”, NFPM is committed to delivering reliable, high‑quality property and facility management services. From an IT and operational leadership perspective, NFPM continues to prioritize service reliability, operational excellence, and technology‑enabled improvements to support its business objectives.

Nan Fung Property Management required a secure and reliable environment to enable the consistent use of Generative AI, while ensuring productivity gains without compromising data security or staff experience.

Key challenges identified include:

• Lack of a Secure and Centralized AI Platform

Lack of a secure and centralized Generative AI platform resulted in fragmented use of public and free tools, creating security, compliance, and workflow consistency risks.

• Inefficient and Error‑Prone Information Access

Manual information searches were time‑consuming and error‑prone, making it difficult for employees to quickly locate operational procedures and guidelines, which negatively impacted productivity and staff experience.

Partnering with SUPERHUB, Nan Fung Property Management developed its proprietary Generative AI application, NFPM A.I., to establish a secure platform that enables staff to safely leverage Generative AI at work while protecting data and information.

Key solution highlights include:

• Generative AI platform:

NFPM A.I. provides a secure and centralized environment for staff to access advanced AI models in alignment with security and data protection requirements.

• Intelligent AI chatbot:

NFPM A.I. enables intuitive interaction with Generative AI in a protected environment, helping teams work more efficiently and confidently.

• RAG-powered knowledge access – VIVA Genie:

VIVA Genie allows staff to retrieve NFPM‑specific policies, procedures, and guidelines through natural conversation, ensuring accurate and context‑relevant responses.

• Improved productivity and reduced risk:

The solution minimizes reliance on high‑risk public tools, delivers instant and reliable information, and enables teams to focus on higher‑value, mission‑critical tasks.

Nan Fung Property Management selected SUPERHUB for its expertise in AI solutions and its ability to deliver a secure environment for business data. Throughout the project, SUPERHUB worked closely with NFPM to understand requirements and address technical challenges effectively.

• AI expertise delivering secure and trusted solutions:

Delivered AI solutions in a safeguarded environment, ensuring data and information were protected.

• Proactive and responsive delivery:

Maintained close collaboration with NFPM, promptly addressing requirements and resolving technical issues throughout the project.

• Positive operational and staff impact:

The collaboration supported improvements in operational efficiency and staff experience through the successful deployment of Generative AI capabilities.

Staff experience and productivity at Nan Fung Property Management have improved, as teams moved beyond basic information retrieval to integrating Generative AI into their daily work. By supporting more complex productivity tasks, the platform enables employees to focus on higher‑impact, value‑adding responsibilities.

Key results achieved include:

• Improved staff productivity and work experience: Generative AI is embedded into day‑to‑day workflows, enabling teams to handle more complex tasks efficiently while focusing on higher‑value work.
• AI as a practical co‑pilot: The solution supports staff with direct, consolidated responses and task assistance through natural language interaction.
• Time and effort savings: By aggregating intelligence from multiple internal sources within a secure environment, the platform reduces time spent searching for information and supports more efficient day‑to‑day operations.

Broader Impact

This success story highlights how Generative AI can be applied in practical and secure ways to support everyday operations. It also demonstrates how thoughtful AI adoption can create meaningful benefits for both the business and its people.

Looking ahead, Nan Fung Property Management plans to further optimize the AI platform to support additional operational areas and business functions, expanding its capabilities to address a broader range of complex queries and tasks and enabling wider adoption across NFPM.

This ongoing development reinforces NFPM’s commitment to continuous improvement and operational excellence. By further leveraging generative AI across projects, NFPM aims to support business growth while ensuring its technology foundation remains scalable, resilient, and aligned with long‑term strategic objectives – advancing NFPM’s vision, “We Improve the Quality of Life”.