Microsoft Dynamic 365


The new era of AI-powered business

Adapt and innovate with intelligent CRM and ERP business applications

Shape the future for your business

Enhance your business by seamlessly connecting your teams, streamlining your processes, and integrating your data. 

This will enable you to deliver outstanding customer experiences and achieve operational agility.

Put AI to Work

Optimize your productivity with Microsoft Copilot for Dynamics 365. This AI-powered feature is included in select licenses at no extra cost, helping you streamline your operations and achieve greater efficiency.

Bring Data Together

Unlock valuable insights into your entire business by effortlessly connecting and accessing data from hundreds of sources. This allows you to have a comprehensive view of your business and make data-driven decisions with ease.

Increase Productivity

Enhance collaboration and productivity by effortlessly sharing information and insights across your favourite tools like Microsoft Teams and Microsoft 365. This seamless integration enables efficient teamwork and ensures that everyone stays informed and productive.

Adapt to What’s Next

Rapidly respond to changing needs by leveraging the low-code tools of Microsoft Power Platform alongside Dynamics 365. This seamless integration allows you to quickly modify processes and stay agile in the face of evolving requirements.

FAQ

Is Dynamic 365 a CRM or ERP?

Microsoft Dynamics 365 is a portfolio of business applications including both ERP and CRM applications as well as Artificial Intelligence apps.

-     The Dynamics 365 ERP applications include Business Central, Finance, Supply Chain Management, Commerce, Project Operations, and Human Resources.

-     Dynamics 365 CRM Applications includes Sales, Marketing, Customer Service, and Field Service.

 

Microsoft Dynamics 365 also include Artificial Intelligence applications which include: Fraud Protection, Connected Store, Customer Insights, Customer Service Insights, Sales Insights, Finance Insights, and Virtual Agents. Each app is designed to remove the barriers and eliminate silos within business by working together with existing systems—or the entire portfolio of Dynamics 365 apps—for outcomes you simply can’t get unless every part of the business is connected seamlessly.

What is Dynamic 365 used for?

Dynamics 365 ERP & CRM applications are designed to digitally transform the entire business and enable your core customers, employees, data, and business activities to connect to achieve unifying the experience. The applications are used across all core business activities including finance, supply chain, customer service, operations, marketing, and everything in between to fit common as well as specialized verticals needs.

 

Therefore, Dynamics 365 connects your data and applies intelligence to drive your digital transformation across the front and back-end of your business.

What is the difference between Microsoft 365 and Dynamic 365?

Dynamics 365 is a portfolio of business applications that includes ERP & CRM capabilities such as Business Central, Finance, Supply Chain Management, Sales, Marketing Customer Service, and others. Each of these applications has its own subscription pricing and to access the capabilities, a user needs to subscribe to the applications.

 

While Microsoft 365 is a portfolio of office and productivity applications offering access to applications such as Word, Excel, Outlook, SharePoint and OneDrive, and others based on the subscription. Usually, users subscribe to a Microsoft 365 package that enables access to different applications depending on the package.

 

However, because both Microsoft 365 applications and Dynamics 365 applications are built on Azure, they are seamlessly connected along with Microsoft Power Applications like Power BI, Power Automate, Power Apps, and Power Virtual Agents enabling businesses to streamline and reinvent business processes and build intelligent experiences.

Is Dynamic 365 cloud-based?

Microsoft Dynamics 365 applications are designed as a cloud-based hosted on Azure, Microsoft web services platform. It combines capabilities of customer relationship management (CRM) and enterprise resource planning (ERP). Because Dynamics 365 applications are cloud-based as well Microsoft 365 and Power Platform applications, it enables Microsoft to seamlessly connect these applications and create unified experiences resulting in an increase in productivity, efficiencies, and reduction in manual work.

 

However, Microsoft Dynamics 365 applications can be still implemented on-premises or hybrid. To learn more, contact us for more information.

How to learn Dynamic 365?

Microsoft Dynamics 365 applications are user-friendly and easy to learn for many new users. Especially if you are already familiar with other Microsoft products like Excel, Word, PowerPoint, etc. then you will have no problem adapting the new solution.

 

However, Microsoft also provides extensive learning materials for their users in form of:
•     How to Dynamics 365 YouTube Videos – Here you can see how to perform certain tasks, navigate in your solution, how to use the solution, and more. Microsoft adds new videos on regular basis, and it is one of the go-to places to learn.
•     Microsoft Documentation – Microsoft also provides documentation for your application showing you new features coming up, how to use your solution as well as other tips, tricks, and tutorials for Dynamics 365 application.
•     Microsoft Learn – Microsoft also provides courses, learning paths by role, subject matter expert, and applications to learn how to use the solution that guides you from start to finish.
•     Q&A Community – With millions of users, Microsoft also provides a free community where you can ask questions and learn from others how to use your application.
•     Microsoft Events – Attend live events and watch past events delivered by the technical community and Microsoft experts.
•     Microsoft Shows – Discover thousands of hours of fun, authentic, and informative original programming by Microsoft technical experts.
•     Microsoft Training – Microsoft and Microsoft partners also provide training services and workshops to help you and your team use your application.


As you can see, Microsoft provides a lot of materials for you to learn how to use your solution to its fullest.

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