Pacific Sense Enterprise Limited is a professional electrical and mechanical engineering company in Hong Kong. They offer a wide-range of services, including consultancy, system design of fire protection and system installations and maintenance to both government and private sector clients. Their solutions can be found in many buildings in Hong Kong, not limited to factory buildings, commercial and residential buildings, schools, hospitals and shopping malls.

Business Challenges

The main challenge that Pacific Sense Enterprises Limited faced was a lack of security solution to safeguard against any cyber attacks, and it left the company vulnerable to attacks that could happen anytime. This resulted in daily phishing email attacks, and Alex, their director, had been on the receiving end of most of the attacks. The attacks that Pacific Sense encountered were so numerous that it was eight times the average phishing attacks, by industry benchmarks.

The extent of the attacks on Pacific Sense was not just limited to phishing attacks; hackers impersonated Pacific Sense’s domain for further attacks. Via domain spoofing and account takeover, the hackers had access to the business information, including customers’ email addresses. Emails with fake invoices were then sent to the customers. One of the major consequences from this incident was the loss of customers’ trust which had a huge impact on the company’s reputation and brand.

The Solutions

Barracuda Essentials and Sentinel were deployed to close up all possible gaps and secure Pacific Sense’s business and data, as well as to mitigate future risks from attackers.

Barracuda Essentials puts in place multi-layered protection to prevent and block inbound cyber threats such as malware and phishing with anti-phishing protection. Email encryption of outbound emails and prevention of data leaks to secure communications are part of the Essentials package.

Working in tandem is Barracuda Sentinel, which provides added domain fraud protection through DMARC reporting to defend employees against phishing attacks. It can also stop future instances of fraudulent emails being sent to customers of Pacific Sense by detecting and preventing third party domain spoofing. Powered by artificial intelligence, Sentinel learns the business’s unique communication patterns to detect personalized fraud in real-time to protect Pacific Sense against business email compromise and account takeover.

One of the key benefits of Barracuda solutions is the quick deployment in just one day, which translates to minimal disruption to the daily operations of the business. Having limited internal IT resources, it is crucial that there is a reduction of IT workload through the deployment of Barracuda solutions, in order for the IT team to focus on other areas for improvement. Just by having Barracuda solutions implemented in the company, it has saved over 30% of unnecessary emails on a daily basis.

Why SUPERHUB

Partnering SUPERHUB for the deployment of Barracuda solutions allows for a fuss-free process for Pacific Sense. The SUPERHUB team is able to quickly identify the needs of the business and prioritise its cyber security to close the gaps. The support team then comes in to deploy the solutions with minimal downtime to Pacific Sense’s business operations.

As part of the Modern+S service, round-the-clock advisory support is provided, thus allowing Pacific Sense the ease of not worrying about any future phishing attacks affecting their business reputation and security protection with SUPERHUB as their long-term digital transformation partner.