A healthcare and medical organization has been a prominent healthcare provider in the region. Their facility comprises multiple departments and specialties, serving thousands of patients with a staff of medical professionals, administrators, and support personnel.
This organization had been operating with a traditional PBX phone system for more than 10 years, which was initially implemented to handle their growing communication needs. With their commitment to providing quality healthcare services, they undertook a digital transformation initiative to modernize their communications infrastructure by implementing Microsoft Teams Phone solution, moving away from their legacy PBX system.
The healthcare organization was confronted with significant challenges due to their legacy communication system, which was ill-equipped to handle the demands of modern mobility and digital transformation:
The management team had increasing demands for mobile communication capabilities that the existing system couldn’t support.
Their 10+ year old PBX system was increasingly difficult to provide technical support.
The organization faced substantial financial requirements for upgrading their legacy PBX/IP Phone System.
There was a knowledge gap among staff regarding modern communication technologies, requiring comprehensive training and changing management.
In response to these challenges, the customer implemented our Microsoft Teams Phone:
Microsoft Teams Phone offers robust conferencing for 1,000, AI for translations, call delegation, federated calling, voicemail-to-email, and one-touch calling.
The solution maintains consistent quality and reliability in critical business communications.
The transition to the Microsoft Teams Phone Solution has brought about a series of benefits that have significantly enhanced the organization’s communication capabilities and operational efficiency:
The Cloud Teams Phone Solution has led to a significant decrease in infrastructure costs, making communication more affordable and sustainable.
Staff have the flexibility to work and communicate from anywhere, which has improved productivity and patient care.
The solution’s quick deployment timeframe of just 2-3 days has minimized business disruption and facilitated a swift transition.
The cloud-based Teams Phone system provides enhanced security features to protect the sensitive healthcare information.
Comprehensive adoption training has been provided to both administrators and end users, ensuring a smooth and efficient transition to the new system.
The Cloud Microsoft Teams Phone Solution has successfully modernized the organization’s communications, addressed previous limitations and provided a robust platform for future growth and innovation in healthcare.
