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A global leader in high-quality consumer goods manufacturing, with operations spanning multiple continents. The company is committed to innovation, operational excellence, and empowering its workforce through technology.

The manufacturing organization faced the challenge of unifying its global HR data landscape. With operations across several regions, HR data was siloed in disparate systems, making it difficult to gain holistic insights, ensure compliance with local regulations (especially for PII data), and efficiently manage workforce competencies, training, and labor tracking. The company needed a scalable, secure, and integrated platform to: 

• Data Centralisation

Centralize HR data from SAP SuccessFactors, SAP Workforce, and external sources like KnowBe4 and LinkedIn Learning. 

• Regulatory Compliance 

Ensure compliance with regional data residency and privacy requirements.  

• Real-Time Insights

Enable real-time analytics and reporting for HR, training, and labor management..   

• Scalability & Integration 

Support high-volume data ingestion and orchestration across global sites. 

SUPERHUB partnered with the organisation to design and implement an integrated global HR Data Platform, leveraging Microsoft Azure and Microsoft Fabric. The solution included: 

• Three Core Modules 

Competency Center, Training Management System, and Labor Tracking, all seamlessly integrated. 

• Azure SQL 

Deployed in multiple regions to handle high-volume data ingestion and ensure local storage of sensitive PII data.

• Data Factory 

Orchestrates, massages, and curates data from SAP and external sources. 

• Microsoft Fabric 

Provides a unified analytics platform, with OneLake as the centralized data repository and Power BI for advanced data visualization and reporting.

• Security & Compliance 

Azure Firewall Premium, Private Link, and Microsoft Defender for Cloud ensure robust security and compliance across all regions. 

• Data Governance 

Microsoft Purview enables data protection, classification, and governance across the entire data estate.

Unified Global HR Insights & Reporting Efficiency  

The organisation now has a single, reliable source for all HR data. Automated data consolidation and Power BI reporting allow managers to generate comprehensive reports quickly and make faster, data-driven decisions across regions.   

• Enhanced Compliance & Data Security 

Storing sensitive employee data in region-specific Azure SQL databases ensures compliance with local privacy laws. Advanced security features such as Azure Firewall and Defender for Cloud help minimise regulatory risk. 

• Operational Efficiency & Employee Productivity 

Automated data pipelines and centralised analytics have streamlined HR operations, reducing manual work and accelerating reporting cycles. Real-time dashboards and training analytics have improved compliance rates and shortened decision-making cycles.   

• Scalability & Performance

The platform is designed to handle high-volume, multi-region data. With Microsoft Fabric, the organisation can scale compute and storage as needed, supporting frequent data refreshes for near real-time insights. 

• Cost Optimisation

By pooling compute resources and centralising management, the organisation has reduced infrastructure costs compared to legacy systems. Optimised licensing and resource usage contribute to ongoing savings.

• Security, Governance & Business Continuity

Advanced data governance tools ensure sensitive information is well-classified and accessible only to authorised users. Automated backups and geo-replication provide robust business continuity, with critical HR data recoverable quickly if needed.

By partnering with SUPERHUB, the customer transformed its HR operations with a modern, integrated data platform. The solution not only unified global HR data but also empowered the business with real-time insights, robust compliance, and scalable analytics—laying a strong foundation for future innovation.

This week, we’re bringing AI-powered building to employees across the organization, with new agents for Microsoft 365 Copilot customers in the Frontier program: App Builder and Workflows. Using these agents and Copilot Studio, Copilot now enables employees to turn ideas into impact by creating apps, workflows, and agents—just as easily as having a conversation. Describe what you need in natural language, and Copilot helps you build it. And because the outputs are integrated with your Copilot experience, they’re secure, governed, and connected to your Microsoft 365 data.

Start building apps and workflows with Copilot today

Imagine you’re preparing for a product launch. With a few multi-turn interactions, Copilot helps you build what you need for success:

• Apps: Create an app for a product launch process where teams can track launch milestones, assign tasks, and view campaign progress in a dashboard.
• Flows: Send a Teams update every Monday with upcoming launch deadlines and key tasks from Planner. Post reminders for approval deadlines in Teams channels.
• Agents: Build an agent that answers product launch questions—like what the next milestone is, how to submit creative assets, or when the launch event is—using SharePoint resources and Teams conversations.

Copilot now includes App Builder, making it easy to create and deploy apps in minutes, no database setup required. Work with App Builder to create and refine dashboards, charts, calculators, lists, and any other interactive element you can dream up. You can preview and refine your app, over multiple edits and comments, without leaving Copilot.

The experience is grounded in your Microsoft 365 content, including documents, presentations, spreadsheets, and notes, and can even generate and store new data using Microsoft Lists as a backend. Sharing is just as simple: Distribute your app with a link, just like you would share a document.

Learn more from the people who built App Builder.

Turn your idea into an app with Copilot

With the new Workflows agent, Copilot can help you automate tasks like sending emails and reminders, managing calendars, and sharing team updates. Just describe what you want, and Copilot converts your words into automated flows across Outlook, Teams, SharePoint, Planner, and services like Approvals.

As the flow builds, you’ll see each step in real time, making it easy to follow and understand the workflow. If you want to add more steps, or adjust behaviors, you can make requests in the same conversation with Copilot.

Workflows is optimized for end users but built on the same infrastructure that powers Agent Flows in the full Copilot Studio experience. This shared foundation delivers enterprise-grade reliability to personal automation.

Learn more from the people who built Workflows.

Create your ideal workflow with Copilot

Built into Copilot, the lightweight Copilot Studio experience makes it easy to create productivity-focused agents grounded in your work. Copilot Studio turns your words into a fully functional agent with structured logic and clear instructions. Earlier this year, we enhanced Copilot Studio to connect agents more deeply to your work, pulling from SharePoint, meeting transcripts, chats, emails, and external systems like ServiceNow and Jira.

When you’re ready to scale, the full Copilot Studio experience unlocks advanced workflows, model selection, collaborative multi-agent systems, and more—taking you from productivity agents to IT-led, enterprise-wide solutions.

Learn more from the people who built Copilot Studio.

Microsoft 365 Copilot is built on enterprise-grade security, compliance, and reliability. App Builder, Workflows, and Copilot Studio are built on these same principles. These agents respect user context, enforcing individual permissions and role-based access to support governance. They are available exclusively through Microsoft 365 which helps ensure all activity stays secure, compliant, and aligned with organizational policies.

For admins, management is streamlined with unified permissions, visibility, and controls across the organization. Access to these conversational AI building tools can be managed in the agent inventory section of the Microsoft 365 admin center, so there’s no need for one-by-one guardrails. This allows for granular control at the group level, helping to ensure that only approved individuals can create, use, or share apps, flows, and agents, while maintaining compliance with organizational policies.

App Builder and Workflows are now available in the Agent Store for customers in the Frontier program, and you can easily create your own personalized agent by selecting “Create agent” in Copilot. Microsoft 365 Copilot makes it easy to build what you need, whether it’s an app, a workflow, or an agent.

Learn more about Microsoft 365 Copilot, Workflows, App Builder, and Copilot Studio. For the latest research insights on AI and the future of work, visit WorkLab.

Source:Microsoft 365 Copilot now enables you to build apps and workflows

A leading real estate private equity firm with a global investment portfolio and complex cross-border collaboration requirements. The company prioritizes operational efficiency and digital transformation to maintain its competitive edge in a fast-evolving market.

The company sought to enhance productivity and streamline internal collaboration by leveraging modern AI tools. Prior to engagement, the company had limited exposure to AI-powered productivity solutions and needed guidance on integrating them effectively into its existing Microsoft 365 environment. SUPERHUB partnered with the client to deliver a comprehensive Copilot onboarding program, enabling rapid adoption and measurable efficiency gains.

The company faced several operational challenges that hindered efficiency and innovation

• • • Manual processes

    Document creation, email drafting, and data analysis were time-consuming.
    

    • Limited AI awareness

  • Employees lacked familiarity with AI-driven productivity tools.

    • Collaboration inefficiencies

  • Cross-departmental workflows slowed decision-making.

  • • Urgent need for enablement

  • Required a structured approach to ensure successful adoption within a short timeframe.

SUPERHUB implemented a phased enablement strategy to integrate AI into daily workflows:

• • Introduction to Copilot for Microsoft 365

  Educated users on AI capabilities and practical applications.

  • Hands-on onboarding training

• Customized sessions for Word, Excel, Outlook, and Teams to embed Copilot into routine tasks.

• • Licensing and deployment

  Activated Microsoft 365 Copilot licenses to unlock AI-driven productivity features.

  • Post-training support

• Provided best practices and continuous engagement to sustain adoption and uncover new use cases.

The deployment delivered tangible business outcomes:

• • High adoption rate

  Achieved 79.3% active user engagement shortly after rollout.

  • Improved productivity

• Significant time savings in document creation, email drafting, and data analysis.

  • Enhanced collaboration

• Faster turnaround times and more agile decision-making across departments.

  • Strategic focus

• Freed up resources for high-value initiatives, accelerating digital transformation.

Real-time model routing

GPT-5 introduces real-time model routing, allowing Copilot to automatically choose the best model for each task. Simple queries get fast, succinct responses through GPT-5’s high-throughput model, while complex tasks receive deeper, more thoughtful answers with GPT-5’s deeper reasoning model. No need to toggle between “standard” or “thinking” modes—Copilot does the thinking for you.

DISCLAIMER:Features and functionality subject to change. Articles are written specifically for the United States market; features, functionality, and availability may vary by region.

Source:What’s new with GPT-5 in Copilot

Bringing GPT-5 to Copilot on the day of its release is part of our commitment to make OpenAI’s latest models available to customers in Microsoft 365 Copilot within 30 days. Copilot delivers the latest AI innovation, tuned for work and tailored to your business needs—with the security, compliance, and privacy that you expect from Microsoft.

Here’s how GPT-5 shows up in Copilot:

• For the first time, Copilot can take your prompt, understand it, and use GPT-5’s real-time router to choose the best model to reason over the prompt and craft a response.

• For common or routine questions, Copilot prioritizes speed, using GPT-5’s smart, high-throughput modelto craft quick, succinct responses to your straightforward questions.

• For complex or more open-ended questions, Copilot can now detect that the prompt requires advanced reasoning. In those cases, Copilot will use GPT-5’s deeper reasoning model, taking its time to craft a plan, gather and comprehend all relevant context, and check its work before providing a thorough response.

Copilot automatically selects the right model based on the context to more closely mirror how humans approach problems—whether that’s offering quick, intuitive answers to simple problems, or taking more time to apply deeper reasoning to answer more complex ones.

Say you’re a marketer considering request for proposal (RFP) responses from a few different agencies. You can ask Copilot to track down the responses and summarize each. It understands your simple request, scans your work data, and quickly comes back with the list you asked for.

Let’s go a step further and ask for Copilot’s help evaluating and stack-ranking the RFP responses. Copilot recognizes this is a more complex request and routes to GPT-5’s reasoning model. With the full context of your work data like documents, emails, meetings, and chats, Copilot applies relevant, proprietary context to a highly specific process, giving you a thoughtful recommendation for selecting an agency.

With GPT-5, Copilot can provide both fast, fluent responses and deep, reasoned analyses. This two-brain approach is what makes the GPT‑5 era of Copilot particularly powerful.

GPT‑5 in Copilot is available starting today to reason over both web and work data for licensed Microsoft 365 Copilot users and will be rolled out to users without a license in the coming weeks.

Contact us about Microsoft 365 Copilot and start transforming work with Copilot today. 

Source: Available today: GPT-5 in Microsoft 365 Copilot

A prominent hospitality group dedicated to delivering exceptional guest experiences. The company recognized the need to modernize its digital workplace to improve collaboration, streamline operations, and empower staff with advanced productivity tools.

The company faced challenges with fragmented workflows and limited AI capabilities, which slowed efficiency and innovation. SUPERHUB partnered with the client to implement a comprehensive Copilot enablement program, combining strategic deployment and tailored training to drive rapid adoption and measurable productivity improvements.

The company encountered several barriers to achieving its goals

• • • Time-consuming workflows

    Repetitive tasks such as document preparation and report generation slowed operations and reduced overall agility.

    • Low digital maturity

  • Staff had limited exposure to AI-driven tools, making it difficult to adopt new technologies confidently and effectively.

    • Disconnected communication channels

  • Fragmented systems and siloed departments hindered collaboration, causing delays in decision-making and service delivery.

  • • Scalability concerns

  • Existing processes lacked flexibility, creating an urgent need for a structured modernization plan to support growth and future innovation.

SUPERHUB delivered a phased onboarding strategy designed for the hospitality sector

• • • Strategic planning and license activation

    Deployed Microsoft 365 Copilot licenses to key teams.

    • Customized training sessions

  • Introduced AI-powered features across Word, Excel, Outlook, and Teams.

  • • Hands-on workshops

    Conducted practical sessions to build confidence and embed Copilot into daily workflows.

  • • Continuous support

  • Provided best practices and post-training engagement to sustain adoption and uncover new use cases.

The initiative delivered significant outcomes

• • • 100% adoption

    All licensed users actively engaged with Copilot features post-training.
    

    • Productivity boost

  • Reduced time spent on repetitive tasks and accelerated decision-making.

  • • Enhanced guest services

  • Enabled faster, more personalized service delivery through AI-assisted workflows.

  • • Future-ready foundation

  • Established a scalable digital platform to support ongoing innovation.

A prominent player in the electronics manufacturing sector, focused on enhancing operational agility and driving innovation through digital transformation. The company aimed to modernize its workplace environment to improve internal collaboration, streamline workflows, and equip executives with AI-powered tools to support faster and more informed decision-making.

The company began its Copilot journey with a limited number of licenses, reflecting a cautious approach to AI adoption. However, as operational inefficiencies and fragmented workflows became more apparent, the need for a scalable and structured enablement strategy grew. Partnering with SuperHub, the company initiated a phased rollout—starting with executive onboarding and expanding Copilot usage across departments through targeted training and continuous support.

The company encountered several barriers that limited the impact of its initial AI investment

• Manual processes

Time-consuming tasks such as document creation and email drafting slowed productivity.

• Low AI readiness

Employees were unfamiliar with Copilot’s capabilities and hesitant to adopt new tools.  

• Siloed collaboration

Disconnected workflows across departments delayed decision-making.  

• Unclear expansion path

A structured roadmap was needed to scale from a small pilot to full company-wide adoption.

SuperHub delivered a comprehensive enablement program tailored to the customer’s phased adoption strategy

• Leadership onboarding

Focused sessions for executives to demonstrate Copilot’s strategic value and build internal advocacy.

• Hands-on user training

Practical workshops covering Word, Excel, Outlook, and Teams to embed Copilot into daily routines.  

• License activation and scaling

Expanded Copilot deployment from 3 to over 130 users.  

• Ongoing success management

Post-training support and best practices to drive sustained usage and uncover new use cases.

The initiative delivered measurable outcomes across the business

• Adoption growth

License count increased from 3 to 130+, with 90.7% active usage.

• Efficiency improvements

Reduced time spent on repetitive tasks and accelerated internal workflows.

• Stronger collaboration

Enhanced communication and faster decision-making across teams.

• Scalable foundation

Established a future-ready digital workplace to support ongoing innovation and growth.

GPT-4o offers a shift in how AI models interact with multimodal inputs. By seamlessly combining text, images, and audio, GPT-4o provides a richer, more engaging user experience.

Azure OpenAI Service customers can explore GPT-4o’s extensive capabilities through a preview playground in Azure OpenAI Studio starting today in two regions in the US. This initial release focuses on text and vision inputs to provide a glimpse into the model’s potential, paving the way for further capabilities like audio and video.

GPT-4o is engineered for speed and efficiency. Its advanced ability to handle complex queries with minimal resources can translate into cost savings and performance.

The introduction of GPT-4o opens numerous possibilities for businesses in various sectors:

• Enhanced Customer Service: By integrating diverse data inputs, GPT-4o enables more dynamic and comprehensive customer support interactions.
• Advanced Analytics: Leverage GPT-4o’s capability to process and analyze different types of data to enhance decision-making and uncover deeper insights.
• Content Innovation: Use GPT-4o’s generative capabilities to create engaging and diverse content formats, catering to a broad range of consumer preferences.

Microsoft is eager to share more about GPT-4o and other Azure AI updates at Microsoft Build 2024, to help developers further unlock the power of generative AI.

Source: Microsoft 

A leading Hong Kong-based real estate management company specializing in mall operations. Known for their innovative approach, they focus on enhancing the shopping experience by integrating cutting-edge technology into their services, ensuring seamless interaction for shoppers in their malls.

As a dynamic entity in the real estate sector, the customer is committed to creating vibrant shopping environments prioritizing user experience. To address existing challenges, they decided to integrate an AI-powered receipt recognition API into their mobile apps.

This strategic initiative aims to streamline expense tracking and boost app ratings through intelligent shopping assistance.

With the goal of providing an exceptional shopping experience, the customer faced several critical challenges:

• Ineffective Receipt Management

Outdated methods of managing receipts were slow and laborious, resulting in a frustrating user experience.

• Cumbersome Expense Tracking

The existing expense tracking process was inefficient and time-consuming, failing to meet users’ needs for quick and easy management.

• Limited Shopping Assistance

A lack of intelligent tools for managing receipts left users without adequate support, making it difficult to track expenses seamlessly.

Addressing these challenges was essential for improving overall user engagement and satisfaction within their mobile applications.

In response to these challenges, the customer implemented several key solutions:

• Seamless Integration

The AI-Powered Receipt Recognition API was integrated into existing mobile apps without requiring additional training or fine-tuning, ensuring a smooth transition for users.

• High-Precision Resolution

The solution boasts the capability to accurately read over 200 types of receipts, achieving a success rate exceeding 85%, which significantly enhances reliability.

• Enhanced Mobile Experience

The mobile app has been enhanced by incorporating a convenient and reliable tool for managing receipts and expenses, which greatly improves the user experience.

These solutions were designed to deliver a more satisfactory customer experience.

The implementation of these solutions resulted in several significant benefits that directly addressed the earlier identified challenges: 

• User Satisfaction Boost

Users experienced a marked improvement in their shopping experience and overall satisfaction due to the efficient and intelligent assistance provided.

• App Ratings Improvement

Increased user satisfaction resulted in higher app ratings, reflecting the positive feedback from users regarding functionality.

• Effortless Expense Tracking

The capability for users to easily track expenses made the app more dynamic and attractive.

The integration of SuperBot’s AI-powered receipt recognition API has significantly boosted user satisfaction by transforming the shopping experience and providing efficient assistance. Users now can seamlessly track expenses, increasing the app’s vibrancy and attractiveness. These outcomes underscore the solution’s effectiveness in enhancing user experience in mall operations.