Platinum Guild International (PGI) is a marketing organization established in 1975 with the vision to develop the global platinum jewellery market as a new demand source for platinum. Through various marketing and educational programs, both consumer and collaboration with jewellery retailers and manufacturers, PGI creates consumer ounce demand and then develop them with partners from four main markets, namely China, Japan, USA, and India.

PGI had been subscribing Office 365 through other service provider. Frustrated with the poor support from their previous service provider, they set out to look for alternatives. “PGI headquartered in Hong Kong, with offices in China, Japan, USA, and India. The growing number of users and complexity of technology had made supporting their users a challenging task.” said Jacky Li, Cloud Advisor at Superhub.

As the top direct CSP partner of Microsoft, as well as one of Hong Kong’s first movers in Cloud computing, Superhub had quickly demonstrated that they are able to meet PGI’s key requirements and eliminates all their concerns.

PGI switched their Office 365 subscriptions to Superhub by subscribing to Superhub’s revolutionary O365+, an Office 365 solution complemented by support and value-added services, which include consultancy, onboarding, on-going 7×24 technical support, end user support, trainings for IT admins and end users as well as value-added cloud services that best suit most of their business needs.

“They are impressed with our helpful and responsive support. Users across different locations such as USA, China, Japan, India, etc. are well-supported. We answer to their questions and solve problems that had been haunting them for long. They are happy that Superhub could fill all their needs.” said Jacky. “Now that they are up and running, our team gives them speedy answers to their questions. They are given the assistance and support they needed. This is a big difference from their previous service provider.” Jacky added.