Headquartered in Hong Kong, H Properties Limited is a wholly owned subsidiary of LKK Health Products Group, which specialised in owning and managing premium office and retail space in different regions including Hong Kong, China and UK. Over time, the company decided to support the grow of property investment business with dedicated office, IT infrastructure and manpower resources. As the only IT manager of the group, Marco has decided to digital transform the company with Microsoft 365 for communications and collaboration, while Teams Voice to replace traditional PBX.

 

“ Microsoft Teams Voice is next generation CaaS that unifies communications in one platform and facilitates

management from security and support perspective.”

Marco Yu
Senior Manager, Digital & Information Technology

 

Business Challenge:

Due to expansion, H Properties Limited decided to relocate to a new office within 3 weeks in early 2021. It was a big challenge to the only IT manager of the company to build all infrastructure including email platform, conferencing solution, share drive and phone system from scratch. The difficulty is further complicated by the abrupt implementation of segregation measures due to COVID-19. Marco, IT manager at H Properties Limited, shared his triggering point and vision for the company’s digital transformation. “To minimize the capital investment on hardware, software, licensing and thereafter maintenance cost, it is a prime time to consider cloud transformation. Firstly, Microsoft productivity tools is mature technology. Secondly, migrating to the cloud can save us a lot of hassle and time for implementation like structure cabling, physical phone set delivery, etc.”

 

Solution Benefits:

The key benefit of adopting Microsoft 365 and Teams voice was obvious to Macro: Teams voice is a logical extension of Microsoft teams, in which users are using chat and conference call in day-to-day basis. In addition, it supports single sign-on (SSO) no matter the users is logging in from laptop or mobile devices. Amid the trend of new normal, Teams and Teams voice enable productivity and collaboration anytime and anywhere, which is good for ad hoc work-from-home arrangement. Users do not need to manually forward the fixed number to mobile like the traditional PBX way. Most important of all, Teams and Teams Voice is enterprise solution that provide centralized management and security standard for business communications.

 

During the account planning process with Superhub’s Cloud Solution Architect, Marco had laid out his goals for a move to the cloud with the following operational benefits:

•   Reliability: Unlike traditional on-premises system with service interruption from blackout, Cloud solution from Microsoft provides 99.9% SLA to enterprise customers.

•   Scalability. With Superhub unique online marketing place, H Properties Limited can adjust subscription capacity with short lead time according to business needs.

 

Why Superhub

H Properties Limited decision to go with Superhub for our digital transformation was largely due to their position as Microsoft’s Top Cloud Solution Providers (CSP) for a few years running. They were one of the very few Microsoft partners that host regular seminars on different Microsoft cloud technologies, including Modern Workplace, Azure cloud platform and Business Solution on PowerApps. We are very satisfied to onboard Teams voice in just 2-week with seamless migration from Superhub. Last but not the least, Superhub provides unique Modern+ managed service that help enterprises for faster deployment, better adoption, hassle free managed service and balanced security. It allows H Properties Limited IT team to re-divert their attention to other more mission critical initiatives.