Digital Workplace Transformation to Power Expansion into China
D-mop Limited (Hong Kong)
Having the best products in the world may not translate into success, if it is without the support of an empowered, efficient workforce. This was the simple belief that drove D-mop to embark on its Digital Workplace transformation, as it sets its sights on a massive opportunity to expand into the Greater China Region.
“We were impressed by the ease of O365 migration, and by the technical competency of Superhub.
We enjoyed zero downtime from the migration across multi-regional retail stores over a 9-month period, with 100% satisfaction.”
Victor Leung
Assistant IT Manager of D-mop Limited (Hong Kong)
Challenges
Since its inception in 1988, D-mop has delivered lifestyle fashion for over 90 brands. It has expanded from 90 to over 160 stores in the Greater China Region last year alone, despite facing difficulties with its on-premise Microsoft Exchange 2007 system, which was causing disruption to the daily routine and efficiency of its Chinese branches. Problems encountered include unexpected server crashes, and untimely email delivery due to relatively small mailbox limits. In determining between a Hosted Exchange Server versus Microsoft Office 365 (O365), D-mop took into consideration the efficiency and efficacy of a Microsoft O365 cloud solution as a way to modernise the business and more importantly, resolve its current issues.
Solution
Superhub conducted research to understand D-mop’s current and future requirements before presenting a hybrid plan of Microsoft O365 E3 and Business Essential for different target users. This digital workplace solution leverages Microsoft O365, empowering employees with tools including Teams for collaboration, One Drive for large file-sharing on the go, and Exchange ActiveSync for mobile access. With all these new features, D-mop is able to resolve its issues of file compatibility with business partners whilst minimising bottlenecks regarding large file transmission.
Customer Benefits
D-mop can now enjoy improved office communications with SLA and collaborate more efficiently with all stakeholders, both internally and externally. More importantly, the IT team can gain peace of mind for future expansion by utilising the SaaS model of O365. With Superhub’s new managed service and O365 expertise, the IT team is freed up to focus on innovative projects that will help to drive growth and enhance customer satisfaction.