The company is a leading provider of integrated printing services for corporate clients, mainly in the financial and capital markets in Hong Kong. They are dedicated to delivering high-quality printing solutions that meet the stringent demands of their clients.
The company’s previous system struggled with usability, reliability, and adaptability. By implementing SuperBot, they gained a user-friendly interface, regular updates, and a flexible platform. This transformation significantly boosted productivity and positioned the company for consistent, high-quality output and future growth.
The company faced significant challenges with usability, technical reliability, and adaptability in their previous systems:
The existing platform was difficult to navigate, causing frustration and reducing productivity.
Numerous bugs disrupted workflows and caused inefficiencies for employees.
The system lacked flexibility, making it difficult to adapt to evolving business needs.
Transitioning to new tools was cumbersome, leading to employee resistance and lower adoption rates.
The company identified issues with their previous platforms, including technical glitches and inflexibility in adapting to evolving needs. To enhance smooth operations and improve user-friendliness, they sought AI solutions to drive higher efficiency and growth.
SuperBot enhances user experience and operational efficiency, adapting to evolving business needs through these key functions:
SuperBot‘s platform offers a user-friendly design that highlights ease of use, enhancing user experience and boosting productivity by enabling effortless navigation.
Regular updates on SuperBot address technical glitches, ensuring a stable and reliable platform that minimizes disruptions and maintains smooth operations.
SuperBot supports customization and scalability, allowing it to adapt to evolving business needs and enhance operational efficiency.
With its easy adaptation and stable system, SuperBot allows employees to focus more steadily on their tasks, reducing disruptions and enhancing productivity. The intuitive interface and regular updates ensure smooth operations, while its flexible platform supports evolving business needs.
By implementing SuperBot, the company has transformed, elevating user experience, achieving seamless integration, and paving the way for future growth with unmatched adaptability and innovation.
SuperBot resolved previous usability issues, offering a seamless and efficient tool that enhanced productivity and reduced frustration among employees.
Its flexible platform supports future-proof extensibility, allowing the company to customize and scale the system to meet evolving business needs.
The easy integration of SuperBot ensured a smooth transition, leading to quick employee adoption and increased overall productivity.
By adopting SuperBot, the company positioned itself to pursue innovation actively, leveraging cutting-edge technology to drive development and remain competitive in the industry.
Switching to SuperBot has enabled employees to work more efficiently, reducing frustrations and boosting productivity. This transformation empowers the company to consistently deliver high-quality printing solutions for corporate clients, fostering innovation and adaptability for future growth and success, and reinforcing their dedication to excellence in the financial and capital markets.
Adecco Personnel Limited is an internationally recognized recruitment firm with offices in over 60 countries and territories. In its Hong Kong and Macau offices alone, there are over 180 employees.
Of the wide range of services that Adecco provides, from temporary staffing and permanent placement to career transitions and talent development, as well as consulting and business process outsourcing, the responsibility of establishing and maintaining the integrity of its IT systems and infrastructure falls on the IT team.
During the uptrend of hybrid workplaces, companies around the world had to quickly find alternative ways of working as the world came to a standstill; the working patterns of companies and their employees drastically changed as lockdowns happened globally. Business contingency was at the forefront of all businesses’ priorities, and Adecco was no exception.
One of the pressing issues that their Assistant Manager of IT Production, Leo Tsang, needed to solve was ensuring employees could continuously work seamlessly while navigating through the hybrid workplace solution, regardless of employees’ working location. This meant the migration to cloud services such as File Servers and telephony services was of utmost importance to support the mobility of remote working.
Previously relying on traditional on-premise PBX, Adecco had to budget for physical phone set purchases and PBX maintenance, which can be costly. Additionally, Adecco constantly needed to closely monitor their office system and network, as they were using File Servers access through a Virtual Private Network (VPN). Whenever issues arose, it often required on-site support for first-line checks, and that caused disruption to employees’ workflow and potentially affected their customers.
As part of his IT Production Assistant Manager role, Leo Tsang overlooks improvement planning and projects for the Hong Kong and Macau offices’ IT infrastructure.
Having gone through the pandemic and transitioning to a hybrid workplace, Leo was able to better understand the challenges and pain points employees faced with remote working. This also helped to make more informed decisions for the implementation of necessary Microsoft solutions in October 2022 to support flexible work arrangements for employees, as the world shifted to adapt and normalize the new normal of the hybrid workplace.
The solutions that Adecco decided to prioritize were Microsoft 365, MS Teams Phone, and a subscription to Azure Cloud. These were chosen to replace the existing on-premise PBX, for the main purpose to support the company’s imminent growth with the solutions implemented. Microsoft having a wide market share, and the compatibility of working in most countries played a big factor as well.
There are many advantages of Teams Phone, and they have all greatly benefited Adecco employees and their IT team. Firstly, it eliminated the use of physical hard phones, which saved the company money that they would have otherwise had to spend on telephony servers, phone sets hardware costs, and maintenance fees. Employees can now answer business calls without the need to forward their calls to their mobiles, all while embracing flexible work arrangements.
SUPERHUB supported Adecco as they moved forwards towards cloud-based solutions as part of their business continuity plan, through a series of consultation meetings to gather crucial information about the requirements that Adecco needed to address, before the project kick-off.
The deployment process included hardware purchases and site delivery from SUPERHUB, with SUPERHUB arranging for their Project Engineers to set up the necessary configurations and implementations before troubleshooting and familiarisation were done with the Adecco teams to minimize disruption to their workflow.
Thorough testing of the feature was done before it was deployed to Production, which led to User UAT and user training & onboarding, which allowed SUPERHUB to iron out any other issues that may arise. Once these deployment steps were concluded, then the full deployment of Teams Phone was completed.
Adecco has future plans to further future-proof itself and strengthen its Business Contingency plan. On the cards are being sever-less on-premise, which will reduce hardware set-up and maintenance costs, kick-starting a transformation to resemble a Disaster Recovery (DR) site which will allow for work to flow continuously even with office power or network outages, and lastly, for the introduction of Microsoft Azure SaaS whilst balancing the costs of implementation.
LBS, the leading hygiene company in Hong Kong, adopts a business continuity strategy by leveraging Microsoft Azure Site Recovery (ASR) service. There are tremendous cost savings on secondary data centers, while having increases on availability of their mission critical operation system, web application and database.
With 1300 employees and a business footprint across Asia, LBS has sought out new technologies to promote efficiency and agility.
LBS used to locally situate their systems in their office, which was to ensure IT systems are physically close to the employees using them. Due to different circumstances triggered by social or technical issues, LBS came to the conclusion that their office may not always be accessible in times of crisis.
Realizing the need for a backup and Disaster Recovery (DR) site solution, LBS has evaluated various options, including tying up two data centers as well as moving to the cloud. The former option would definitely incur a lot of costs, such as data center rental, hardware & software purchases, and recurring leased line costs.
The account team at SUPERHUB, in conjunction with their cloud architect, worked closely with LBS to create a hybrid-cloud DR solution using Azure Site Recovery (ASR). This cloud-based DR orchestration service coordinates the replication and recovery of private clouds across sites. It also provides non-disruptive testing of recovery plans and remote monitoring of cloud health, which then eliminates the need for maintaining a secondary data center location.
With Azure’s ability to replicate and backup different workloads like VMware and Hyper-V, it became a big driver for LBS to move their business continuity and disaster recovery to the cloud. LBS’ IT manager, Percy Lee, also commented on the beauty of Azure’s pay-by-consumption model. With hybrid flexibility, entire workloads or pieces of on-premises workloads can be run in the cloud.
Like many organizations, LBS was hesitant to migrate to the cloud from day one. Taking the first step of moving Exchange to Microsoft 365, LBS discovered the empowerment cloud technologies provided and its effect on employees’ productivity and the leeway to re-focus their attention on more strategic initiatives.
The second step was to use Azure as the cloud platform, which demonstrated once again, SUPERHUB’s cloud expertise through their pre- and post-sales support. SUPERHUB offers a unique “+” Managed Service on different cloud platforms to enable faster deployment, better adoption, hassle-free managed service and balanced security for their customers. This ensures a peace of mind for LBS, and for them to retain SUPERHUB as its long-term digital transformation partner.
Pacific Sense Enterprise Limited is a professional electrical and mechanical engineering company in Hong Kong. They offer a wide-range of services, including consultancy, system design of fire protection and system installations and maintenance to both government and private sector clients.
Their solutions can be found in many buildings in Hong Kong, not limited to factory buildings, commercial and residential buildings, schools, hospitals and shopping malls.
The main challenge that Pacific Sense Enterprise Limited faced was a lack of security solution to safeguard against any cyber attacks, and it left the company vulnerable to attacks that could happen anytime. This resulted in daily phishing email attacks, and Alex, their director, had been on the receiving end of most of the attacks. The attacks that Pacific Sense encountered were so numerous that it was eight times the average phishing attacks, by industry benchmarks.
The extent of the attacks on Pacific Sense was not just limited to phishing attacks; hackers impersonated Pacific Sense’s domain for further attacks. Via domain spoofing and account takeover, the hackers had access to the business information, including customers’ email addresses. Emails with fake invoices were then sent to the customers. One of the major consequences from this incident was the loss of customers’ trust which had a huge impact on the company’s reputation and brand.
Barracuda Essentials and Sentinel were deployed to close up all possible gaps and secure Pacific Sense’s business and data, as well as to mitigate future risks from attackers.
Barracuda Essentials puts in place multi-layered protection to prevent and block inbound cyber threats such as malware and phishing with anti-phishing protection. Email encryption of outbound emails and prevention of data leaks to secure communications are part of the Essentials package.
Working in tandem is Barracuda Sentinel, which provides added domain fraud protection through DMARC reporting to defend employees against phishing attacks. It can also stop future instances of fraudulent emails being sent to customers of Pacific Sense by detecting and preventing third party domain spoofing. Powered by artificial intelligence, Sentinel learns the business’s unique communication patterns to detect personalized fraud in real-time to protect Pacific Sense against business email compromise and account takeover.
One of the key benefits of Barracuda solutions is the quick deployment in just one day, which translates to minimal disruption to the daily operations of the business. Having limited internal IT resources, it is crucial that there is a reduction of IT workload through the deployment of Barracuda solutions, in order for the IT team to focus on other areas for improvement. Just by having Barracuda solutions implemented in the company, it has saved over 30% of unnecessary emails on a daily basis.
Partnering SUPERHUB for the deployment of Barracuda solutions allows for a fuss-free process for Pacific Sense. The SUPERHUB team is able to quickly identify the needs of the business and prioritise its cyber security to close the gaps. The support team then comes in to deploy the solutions with minimal downtime to Pacific Sense’s business operations.
As part of the Modern+S Service, round-the-clock advisory support is provided, thus allowing Pacific Sense the ease of not worrying about any future phishing attacks affecting their business reputation and security protection with SUPERHUB as their long-term digital transformation partner.
YCP Group offers advisory services, which includes investment funding, industry expertise and operational support, to help multinational and local companies thrive in their target markets. YCP’s strength lies in its broad expertise as well as having teams from different regions.
A shift to Microsoft 365 enabled the organization to work more seamlessly with their stakeholders, both internally and externally, recalled David Ly, the organization’s General Affairs Group Director.
YCP Group has over 450 employees in 17 offices globally. Before the organization migrated from G-suite to Microsoft 365, activities and communications were supported by a mix of different applications running on various platforms.
Not only does it make it difficult for version control when collaborating, but it is also inefficient in mega projects with the involvement of different stakeholders.
Using Microsoft 365, different office applications, file storage and collaboration tools are consolidated onto one platform. It enables cross teams to keep all chats, calls and online meetings on a single platform to be archived for later reference. Productivity, security and flexibility can be achieved with Single-Sign-On (SSO) on multiple applications.
With the Microsoft 365 Intune add-on, Mobile Device Management (MDM), it greatly enhances the capability and security to access the organization’s database across devices.
“Even though SUPERHUB is Microsoft’s Top CSP, our average customer has low adoption rate for O365 applications. Only 10% of customers can achieve more than 80% adoption rate of SharePoint and Teams. Can YCP share their tips and tricks to achieve such a high adoption rate of different M365 workloads? “
“Three elements contribute to the success of the high adoption of M365 that also resulted in cost efficiency, productivity and growth are:
Microsoft took a key step towards helping businesses achieve a great workplace experience with the introduction of Microsoft Teams, the destination hub for next-generation ways of working with M365.
Organizational change is essential. Teams adoption is not only a technical issue, but it is also, and perhaps more so, a change management issue. We have pre-installed SharePoint Online and Teams in all employees’ laptops in addition to the implementation of company-wide policy for alignment.
Governance is paramount to the successful launch of Teams. The expanded ability to create new applications, collaborate, share and create content raises opportunities for an organization to develop policies to deal with content sprawl, security, versioning, discoverability and document control. Organizations need to manage the lifecycle of Teams and all SharePoint sites for collaboration.”
“What made SUPERHUB a great partner for this project?”
“SUPERHUB’s presales team enabled us to understand different advanced features of M365 Business Standard, including Teams and Intune. These features greatly enhance cross team collaboration. In addition, we are impressed by their knowledge and best practices on M365 tenant set up and migration, on top of their post-sales support.”
Pacific Sense is a Hong Kong fire service installation contractor with a robust and complete structure. It specializes in various forms of fire protection and system installations, ranging from consultancy, installation, design, maintenance, and repair works to meet the needs of various customers. The company offers a wide range of fire services and consultation to different sectors, including factory buildings, commercial and residential buildings, nursing homes, schools, community centers, banks, hospitals, terminals, and shopping centers.
For many years, Pacific Sense used POP3 email for their communications. Gradually, the company decided that it was time to transit 80 users to the cloud. The new platform empowers their first line workers with the opportunity for better collaboration and quicker response time via M365 and eLeave Service.
Before the introduction of SUPERHUB’s cloud advisory service, POP3 email was the standard protocol used by Pacific Sense for communications. Being in the fire service and consultancy industry, Pacific Sense relies heavily on their first line workers. There have been situations when a dispatcher was unable to reach a technician on the road, or a service van lacked the proper parts to complete on-site tasks. These situations could potentially leave their customers frustrated.
The circumstances worsened with the outbreak of COVID-19 in 2020. Users had to forward email from the desktop to their personal email. Read messages were always asynchronized and added confusion to the users. Most communications, approval and operation processes were manually handled within the organization. It not only hindered communications among working parties, but also incurred a significant amount of invisible costs to the company.
Pacific Sense has since embarked on a digital transformation journey by migrating the major communication platform to M365 in 2020.
As many first line workers are adept at using smartphones, the transference of all communications and approvals on these user-friendly applications have offered great convenience to all users. On top of that, Pacific Sense has strengthened their security and compliance set up with Barracuda email security solution and CloudBackup Solution. The former enables the company to filter email and prevent cyber-attacks via spamming and scamming, whilst the CloudBackup Solution enables the company to audit and monitor for any malicious staff activities.
The major benefits of a digital transformation were obvious to Pacific Sense’s Technical Manger: there was no need to purchase expensive new hardware on premise, nor pay for its maintenance and storage. More importantly, management approval of all leave submissions and roster can be done on the go. It has greatly increased efficiency and response time in this ever changing market.
As the technical manager, the greatest benefit of moving all workloads to the cloud is gaining a peace of mind with regard to technology changes and support. There is little cause for concern or worry of a repeat ransomware situation, because data security is now well protected by Barracuda and with CloudBackup Solution.
SUPERHUB has been Microsoft’s Top Cloud Solution Provider (CSP) for a few years now. Pacific Sense was impressed by SUPERHUB’s cloud expertise and best practices on M365 tenant set up, migration and post-sales support. SUPERHUB offers a unique Essential+ Managed Service that helps with subscription and change management in the local language.
In addition, SUPERHUB’s customer success newsletter provides regular monthly tips, knowledge library, webinars, and on-site adoption workshops to end-users. Pacific Sense sees SUPERHUB as a long-term digital transformation partner.
