A leading real estate private equity firm with a global investment portfolio and complex cross-border collaboration requirements. The company prioritizes operational efficiency and digital transformation to maintain its competitive edge in a fast-evolving market.
The company sought to enhance productivity and streamline internal collaboration by leveraging modern AI tools. Prior to engagement, the company had limited exposure to AI-powered productivity solutions and needed guidance on integrating them effectively into its existing Microsoft 365 environment. SUPERHUB partnered with the client to deliver a comprehensive Copilot onboarding program, enabling rapid adoption and measurable efficiency gains.
The company faced several operational challenges that hindered efficiency and innovation
Document creation, email drafting, and data analysis were time-consuming.
Employees lacked familiarity with AI-driven productivity tools.
Cross-departmental workflows slowed decision-making.
Required a structured approach to ensure successful adoption within a short timeframe.
SUPERHUB implemented a phased enablement strategy to integrate AI into daily workflows:
Educated users on AI capabilities and practical applications.
Customized sessions for Word, Excel, Outlook, and Teams to embed Copilot into routine tasks.
Activated Microsoft 365 Copilot licenses to unlock AI-driven productivity features.
Provided best practices and continuous engagement to sustain adoption and uncover new use cases.
The deployment delivered tangible business outcomes:
Achieved 79.3% active user engagement shortly after rollout.
Significant time savings in document creation, email drafting, and data analysis.
Faster turnaround times and more agile decision-making across departments.
Freed up resources for high-value initiatives, accelerating digital transformation.
A leading Hong Kong-based real estate management company specializing in mall operations. Known for their innovative approach, they focus on enhancing the shopping experience by integrating cutting-edge technology into their services, ensuring seamless interaction for shoppers in their malls.
As a dynamic entity in the real estate sector, the customer is committed to creating vibrant shopping environments prioritizing user experience. To address existing challenges, they decided to integrate an AI-powered receipt recognition API into their mobile apps.
This strategic initiative aims to streamline expense tracking and boost app ratings through intelligent shopping assistance.
With the goal of providing an exceptional shopping experience, the customer faced several critical challenges:
Outdated methods of managing receipts were slow and laborious, resulting in a frustrating user experience.
The existing expense tracking process was inefficient and time-consuming, failing to meet users’ needs for quick and easy management.
A lack of intelligent tools for managing receipts left users without adequate support, making it difficult to track expenses seamlessly.
Addressing these challenges was essential for improving overall user engagement and satisfaction within their mobile applications.
In response to these challenges, the customer implemented several key solutions:
The AI-Powered Receipt Recognition API was integrated into existing mobile apps without requiring additional training or fine-tuning, ensuring a smooth transition for users.
The solution boasts the capability to accurately read over 200 types of receipts, achieving a success rate exceeding 85%, which significantly enhances reliability.
The mobile app has been enhanced by incorporating a convenient and reliable tool for managing receipts and expenses, which greatly improves the user experience.
These solutions were designed to deliver a more satisfactory customer experience.
The implementation of these solutions resulted in several significant benefits that directly addressed the earlier identified challenges:
Users experienced a marked improvement in their shopping experience and overall satisfaction due to the efficient and intelligent assistance provided.
Increased user satisfaction resulted in higher app ratings, reflecting the positive feedback from users regarding functionality.
The capability for users to easily track expenses made the app more dynamic and attractive.
The integration of SuperBot’s AI-powered receipt recognition API has significantly boosted user satisfaction by transforming the shopping experience and providing efficient assistance. Users now can seamlessly track expenses, increasing the app’s vibrancy and attractiveness. These outcomes underscore the solution’s effectiveness in enhancing user experience in mall operations.
A Hong Kong-based conglomerate with over 40 years of experience specializing in integrated property management, it is one of the leading influencers in advancing community development. They are committed to delivering exceptional property and facility management services, uplifting the quality of residential, recreational, and work environments across more than 80 managed properties.
Today, they are harnessing AI’s transformative potential to drive significant business improvements by streamlining over 70 operational procedures monthly and automating up to 20K document workflows annually. By deploying SuperBot, a commercial AI tool, they are able to enhance operational efficiencies while ensuring strict regulatory compliance.
With the management of a diverse portfolio of properties, they faced crucial challenges:
A wide range of operational procedures and the importance to stay updated with regulatory changes led to significant operational demands.
The existing manual processes were costly, manpower-intensive, and time-consuming, leading to an increased the prone of errors.
Heavy human workloads hindered the company’s ability to deliver effective, high-quality living services.
Recognizing the necessity to enhance its operational efficiency and ensure strict adherence to ever-evolving regulatory standards, the company sought an innovative solution to streamline operations and improve service delivery. This need was driven by the desire to stay competitive in the dynamic landscape of real estate management.
They implemented SuperBot, an AI-driven bot, on the Microsoft Azure platform to transform their business operational procedures.
This comprehensive solution offers key features, including:
Efficiently manages basic operational procedures while providing self-service capabilities to address end-user queries, enhancing user experience.
Synchronizing internal operational procedures with external regulatory changes, ensuring compliance is consistently updated with the latest regulations.
Automated the processing of physical documents, featuring advanced OCR technology for accurate data extraction and seamless systems integration.
Led by seasoned cloud professionals, the implementation is executed swiftly, with deployments completed within a week across various operational scenarios.
Expertise in various Cloud models (e.g., Docker Compose and Kubernetes) enables for seamless integration and adaptability.
Security professionals provide comprehensive solutions that leverage Azure’s features for data protection and compliance, enhancing the reliability of SuperBot.
With deep expertise in Cloud Solutions and AI technologies, the SuperBot implementation is designed and executed to maximize effectiveness, supporting the company’s ongoing expansion needs with professionalism and proficiency.
The strategic initiative of implementing SuperBot exemplifies a commitment to innovation and excellence, leading to significant outcomes that transform both operational processes and service delivery of the company:
Operations were streamlined and automated, resulting in reduced manual workloads and enabling focus on high-priority and value-added activities.
Real-time updates ensured ongoing compliance with evolving regulations, minimizing the risk of non-compliance in business.
The flexibility of the solution allowed it to scale alongside the company’s growing operational needs, ensuring consistent service quality across all sectors.
The company’s unwavering dedication to harnessing the power of AI will continue to enhance living standards for its customers and the community. By leveraging Azure OpenAI’s capabilities, the company is entering a new era of property and facility management, poised for continued growth and innovation.
A leading Hong Kong-based property organization aiming to optimize its business travel management. To improve efficiency, they have requested an internal vehicle booking app. This application streamlines the reservation process for vehicles used in business trips, featuring a user-friendly interface that accommodates both single and recurring bookings. By focusing on convenience and efficiency, the app enables the organization to save valuable time and effort in arranging transportation for its various business needs.
The Vehicle Booking System project presents several challenges that need to be addressed to ensure its successful implementation. These challenges include:
Ensuring widespread user adoption of the new system requires effective training and communication of its benefits.
Strategies must be developed for seamless integration with existing systems and technologies.
Effective data management strategies must be developed to handle the large amounts of data generated by the system.
Designing a user-friendly interface that meets the needs of all users is essential for a positive user experience.
Implementing robust security measures to protect sensitive information is crucial.
The system must be designed to scale as the business grows.
Ongoing maintenance and support will be required to ensure that the system continues to function effectively.
Addressing these challenges is critical for the successful implementation and long-term viability of the Vehicle Booking System.
Transitioning from a paper-based vehicle booking system to the Vehicle Booking App can provide businesses with a range of benefits, including streamlined booking processes, improved data management, better resource allocation, increased efficiency, enhanced reporting, improved compliance, and increased visibility.
By automating the booking process, the app can save time and reduce errors while generating accurate data that can help businesses make more informed decisions. The app can also help businesses ensure compliance with regulations related to vehicle usage and maintenance and provide real-time visibility into vehicle usage and availability.
Overall, the Vehicle Booking App can help businesses optimize their operations, resulting in significant benefits for the organization.
The Vehicle Booking System can automate the approval process for vehicle bookings, reducing the time and effort required to get approvals from managers or other relevant parties. This can result in faster approval times and increased efficiency, allowing employees to book vehicles more quickly and easily.
As a result, the organization can save time and money, ultimately resulting in increased productivity and cost savings.
A real estate developer customer has been experiencing significant pain points from their current manual approval processes. These processes involved paper-based forms and manual routing procedures, leading to inefficiencies, delays, and errors.
Say Goodbye to paper forms and manual processing with our memo workflow. By automating the approval process, you can save time and increase efficiency. With just a few clicks, you can submit and track requests electronically, reducing the need for physical documents and the risk of errors.
Cut out repetitive tasks and start using a system to automate your workflow, which will help you gain business agility, productivity, and effectiveness.
Get the flexibility you need by setting up the application based on what works for you, and manage your own approval workflow.
Approvers can easily manage and approve requests with just a few clicks, and request records are kept clear. Employees are notified via various channels, such as Teams and email, whether their requests are approved or rejected.
Make the approval process transparent and defined. Forms, documents, and information are automatically sent to the right person(s) every time.
No more approval delays as emails are forwarded around the company in search of the right person.
Set up Approval by Email to give approvers more flexibility.
Headquartered in Hong Kong, H Properties Limited is a wholly owned subsidiary of LKK Health Products Group, which specialised in owning and managing premium office and retail space in different regions including Hong Kong, China and UK. Over time, the company decided to support the grow of property investment business with dedicated office, IT infrastructure and manpower resources.
As the only IT manager of the group, Marco has decided to digital transform the company with Microsoft 365 for communications and collaboration, while Teams Voice to replace traditional PBX.
Due to expansion, H Properties Limited decided to relocate to a new office within 3 weeks in early 2021. It was a big challenge to the only IT manager of the company to build all infrastructure including email platform, conferencing solution, share drive and phone system from scratch. The difficulty is further complicated by the abrupt implementation of segregation measures due to COVID-19.
Marco, IT manager at H Properties Limited, shared his triggering point and vision for the company’s digital transformation. “To minimize the capital investment on hardware, software, licensing and thereafter maintenance cost, it is a prime time to consider cloud transformation. Firstly, Microsoft productivity tools is mature technology. Secondly, migrating to the cloud can save us a lot of hassle and time for implementation like structure cabling, physical phone set delivery, etc.”
The key benefit of adopting Microsoft 365 and Teams voice was obvious to Macro: Teams Phone is a logical extension of Microsoft Teams, in which users are using chat and conference call in day-to-day basis. In addition, it supports single sign-on (SSO) no matter the users is logging in from laptop or mobile devices. Amid the trend of new normal, Teams and Teams Phone enable productivity and collaboration anytime and anywhere, which is good for ad hoc work-from-home arrangement. Users do not need to manually forward the fixed number to mobile like the traditional PBX way. Most important of all, Teams and Teams Phone is enterprise solution that provide centralized management and security standard for business communications.
During the account planning process with SUPERHUB’s Cloud Solution Architect, Marco had laid out his goals for a move to the cloud with the following operational benefits:
Unlike traditional on-premises system with service interruption from blackout, Cloud solution from Microsoft provides 99.9% SLA to enterprise customers.
With SUPERHUB unique online marketing place, H Properties Limited can adjust subscription capacity with short lead time according to business needs.
H Properties Limited decision to go with SUPERHUB for our digital transformation was largely due to their position as Microsoft’s Top Cloud Solution Providers (CSP) for a few years running. They were one of the very few Microsoft partners that host regular seminars on different Microsoft cloud technologies, including Modern Workplace, Azure cloud platform and Business Solution on PowerApps. Teams Phone successfully onboarded in just 2-week with seamless migration from SUPERHUB.
Last but not the least, SUPERHUB provides unique Modern+ Managed Service that help enterprises for faster deployment, better adoption, hassle free managed service and balanced security. It allows H Properties Limited IT team to re-divert their attention to other more mission critical initiatives.
