How-To & FAQ Articles
Exchange Email

Frequently Asked Questions

  • Where do I manage my Office 365 account?
    • You manage your Office 365 services at From here you can create new users and work with Exchange, Skype for Business, SharePoint, and the rest of the Office 365 suite.
  • What are the system requirements to use Office 365?
  • Is MS Office Application included when I buy Office 365?
    • A stand-alone email client is not needed for Office 365. However, many Office 365 plans have the option of using an Office suite, which would include Outlook. We recommend that you use the most up-to-date version of Outlook to ensure the most complete experience.
  • What information do I need to prepare to onboard to Office 365?
    • To get onboard Office 365, you will need to get the information and change some DNS settings:
      • You need to provide your custom domain name
      • Your company user list
      • Your DNS hosting provider login and password (optional if you can manage by yourself)
  • How do I reset my office 365 password?
  • What is Office 365? How is it different from Microsoft Office?
    • Office 365 refers to the subscription service offered by Microsoft. It includes access to Office applications plus other productivity services that are enabled over the internet (cloud services), such as Skype for Business web conferencing, Exchange Online hosted email for business, and additional online storage with OneDrive for Business. Office 365 is accessible from the web and/or can be downloaded to your devices. Subscriptions can be paid monthly or yearly. This differs from Microsoft Office, which includes just the basic productivity tools, like Word, Excel, and PowerPoint.