fbpx Microsoft Solutions Boost Fortune 500 Frontline Productivity with Next-generation AI | SUPERHUB

This website is using cookies.

We use only non-persistent cookies that are essential for the normal functionality of the site. No personal data are stored in our cookies.

By Charles Lamanna – CVP, Business Applications and Platform

 

Frontline workers represent the face of organizations and make up the lion’s share of the workforce. Gartner estimates that there are 2.7 billion frontline workers — more than twice the number of desk-based workers. The current macroeconomic climate highlighted by labor and supply chain shortages has put a lot of pressure on these workers to carry more work as organizations drive efficiency across business operations.

The recent Work Trend Index shows that there is an opportunity for digital tools to help ease the burden on these essential workers. Over 60% of frontline workers struggle with having to do repetitive or menial tasks that take time away from more meaningful work and not having enough of the necessary resources to get their work done efficiently. In addition, 1 in 2 frontline workers cite being burned out in their jobs, and 45% note they are likely to consider changing employers in the next year.ii Investment in technology that enables frontline workers to thrive is a huge opportunity for business leaders – one that will drive positive outcomes for employees, customers, and the bottom line if solved correctly.

Today, over 60% of the Fortune 500 use Microsoft 365 to empower frontline workers. Microsoft is committed to investing in innovative solutions to help frontline workers thrive. With AI transforming productivity across most segments of the workforce, our survey found that 65% of frontline workers are optimistic that AI will help them in their jobs.

We are excited to introduce new tools and integrations including bringing the power of next-generation AI to the frontline across three key areas:

  • Intelligent operations
  • Effortless communication
  • Trusted experiences

These innovations will improve efficiency, enhance customer experiences, and enable faster decision making.

Watch a short clip on YouTube

 

Intelligent operations

Whether it’s for an inspection, installation or a maintenance request, frontline service managers want to spend their time helping their team deliver exceptional service operations and not on inefficient tasks like copying and pasting information from one system to another. We seek to infuse the productivity applications frontline managers use everyday with the robust data and intelligence of underlying business applications. This helps streamline the frontline experience and drive efficiency with operations.

  • Copilot in Dynamics 365 Field Service with Outlook and Microsoft Teams integrations brings the power of next-generation AI to service professionals on the frontline. Frontline service managers who receive customer escalations in Outlook or Microsoft Teams can use Copilot in Dynamics 365 to streamline work order creation with relevant details pre-populated from emails or chats, optimize technician scheduling with data-driven recommendations based on factors such as travel time, availability and skillset, as well as generate draft responses to customer messages summarizing next steps without switching apps.

 

  • Dynamics 365 Field Service app in Microsoft Teams will enable frontline technicians to access key work order functionality in their flow of work. Technicians will now be able to see upcoming work orders at a glance in their home experience in Teams, share full work order details and easily access Dynamics 365 Remote Assist in one click to troubleshoot with remote experts in real time if they need additional support to complete jobs.

Maintaining end-to-end visibility on operations can be time-consuming for frontline managers with fluctuating team schedules and often a large, dispersed team. Soon Microsoft 365 Copilot can ground prompts and retrieve insights for frontline managers, leveraging data from the Shifts app with a new Shifts plugin for Microsoft 365 Copilot, in addition to user and company data it has access to such as Teams chat history, SharePoint, emails and more. This will enable frontline managers to quickly get a list of important items specific to their team and location to speed up time-consuming tasks like covering shifts and onboarding new employees.

 

Effortless communication
Workplace culture is built upon a connection to the company mission, and it all starts with strong lines of communication. When companies establish an easy way to access consistent communications, frontline workers feel informed and connected. With a single communications platform to reach their entire workforce, corporate communicators don’t have to switch out of their digital workspace to connect to the frontline.

  • Announcements in Viva Connections enables corporate communicators to draft, schedule and target important announcements like urgent communications, role-specific updates and safety policy changes to frontline workers. Communicators can quickly send messages directly from Viva Connections without having to leave Teams. Messages are delivered to the frontline through push notifications on their mobile devices and announcement cards in their Teams home experience.
  • To build a sense of belonging and purpose across your entire workforce, Targeted Campaigns in Viva Engage enables communicators to create campaigns that promote company-wide initiatives targeted to frontline audiences.

 

Trusted experiences
Many on the frontline work across multiple devices and often hand them over after a shift ends. To enable shift and part-time workers to be productive from the moment they log in, Windows 365 Frontline makes it easy and affordable to extend the power of Cloud PCs to employees on the frontline so they can securely access their personalized Windows experience on any device, no matter where they work.

Securing data across shared devices, while still ensuring a seamless end-user experience can be challenging. A digital identity allows frontline workers to access and move between the technology needed to do their work, whether they are on a shared device or a dedicated one.

  • For organizations using Intune, they can use Microsoft Entra ID (formerly Azure Active Directory) to enable a single sign-in and sign-out experience for Teams, Outlook, Power Apps and more with shared device mode for Android and iOS devices. This allows frontline workers to wipe their device quickly and compliantly for the next shift.
  • And organizations using SOTI or VMware Workspace ONE as their endpoint management solution can now also enroll Android devices in Microsoft Entra ID with shared device mode.

At Microsoft, we believe that technology can be a powerful force to reimagine how work gets done. By investing in innovative solutions for the frontline workforce, we are helping to drive positive change for frontline employees, customers and the bottom line. Frontline innovations across Dynamics 365, Microsoft 365, Windows 365 Frontline, Intune and partner endpoint management solutions push the boundaries of what is possible and work toward a brighter future for all.

 

 

Source from Microsoft

Superhub
Font Size:
  • A
  • A
  • A
  • Support
  • Web Mail
EN
  • #worksmarter with SUPERHUB
  • 202111_Barracuda_Campaign_Terms&Conditions
  • 3HK Teams Offer
  • 5 New Ways to Achieve More in the Modern Workplace
  • Biz Sol Questionnaire
  • CEC Calendar
  • CEC Calendar Detail
  • Compare Plan Form – M365
  • Consultation Form – Azure
  • D-Biz Fund Offer
  • Enquiries for D-Biz Program
  • Enquiries for Law Tech Fund Program
  • Evaluation form (Adobe 18 Feb)
  • Evaluation form (Adobe 6 May)
  • Evaluation form (AEC 15Sept)
  • Evaluation form (App365 21 Jun)
  • Evaluation form (AVD 21 Apr)
  • Evaluation form (Azure 7Dec)
  • Evaluation form (AzureMediaServices 20Oct)
  • Evaluation form (Barracuda 16Nov)
  • Evaluation form (Barracuda 21Jan2022)
  • Evaluation form (Barracuda 25May2022)
  • Evaluation form (CloudAppSecurity 19Oct)
  • Evaluation form (Covid Care Apps 26 Apr)
  • Evaluation form (D-Biz)
  • Evaluation form (DMS 22Jul)
  • Evaluation form (EMS 16Sept)
  • Evaluation form (Fortinet 17Jun)
  • Evaluation form (GalaxyOne x ESi)
  • Evaluation form (Manage+ 27May)
  • Evaluation form (Modern+ 29 Mar)
  • Evaluation form (MS x VMware 15 Feb)
  • Evaluation form (MS-SMB-2022)
  • Evaluation form (ParaDM on Azure 26Aug)
  • Evaluation form (Phone+ 12 Apr)
  • Evaluation form (PowerBI 4Nov)
  • Evaluation form (Safeti+ 17 Mar)
  • Evaluation form (Security 12Aug)
  • Evaluation form (Security 22Jun)
  • Evaluation form (Sophos 28 April)
  • Evaluation form (Sophos 2Dec)
  • Evaluation form (Superhub M365 x App365)
  • Evaluation form (Superhub SharePoint Intranet)
  • Evaluation form (Superhub x Achiever)
  • Evaluation form (Superhub x Barracuda)
  • Evaluation form (Superhub x Bigazines)
  • Evaluation form (Superhub x Fortinet x Microsoft)
  • Evaluation form (Superhub x Jabra)
  • Evaluation form (Superhub x Veeam)
  • Evaluation form (Teams 28Sept)
  • Evaluation form (Teams Voice 24Jun)
  • Evaluation form (Viva 23Feb)
  • Evaluation form (Windows365 29Sept)
  • FAQ
  • FAQ Form – WVD Website
  • Form
  • Form – WVD Website
  • Fortinet OnDemand Form
  • Free Consultation form – BCP
  • Free Trial Form – M365
  • General Form
  • General Form
  • header-test
  • Jabra Bundle Offer
  • Jabra free demo form
  • KL-Apr20-PPT
  • KL-Apr2021-ToDo
  • KL-Aug20-Whiteboard
  • KL-Aug2021-Forms
  • KL-Dec19-Teams2
  • KL-Dec2020-Lists
  • KL-Dec2021-Teams
  • KL-Feb20-OneNote
  • KL-Feb2021-Teams
  • KL-Jan20-Outlook
  • KL-Jan2021-Polls
  • KL-Jul19-OneDrive
  • KL-Jul19-OneNote
  • KL-Jul19-PowerPoint
  • KL-Jul20-Excel
  • KL-Jul2021-Outlook
  • KL-Jun20-Excel
  • KL-Jun2021-Teams
  • KL-Mar20-Teams
  • KL-Mar2021-Approvals
  • KL-May20-Excel
  • KL-May2021-Outlook
  • KL-Nov19-Planner
  • KL-Nov2020-planner
  • KL-Nov2021-VivaInsights
  • KL-Oct19-OneDrive
  • KL-Oct2020-Excel
  • KL-Oct2021-Whiteboard
  • KL-Sept19-Teams
  • KL-Sept2020-Teams
  • KL-Sept2021-Edge
  • Knowledge Library
  • Knowledge Library – Outlook
  • Knowledge Library (Lite Version)
  • Knowledge Library Detail
  • Leaflet Form – WVD Website
  • Legal
  • M365 Brochure-website
  • Market Leader in Cloud Solutions
  • Microsoft SharePoint Demo Form
  • Monthly Tips
  • Monthly Tips Detail
  • Our Clients
  • Our Clients Detail
  • Our Updates / Our News
  • Our Updates / Our News Detail
  • Overview
  • Partner Overview
  • Partner seminar evaluation form
  • Partner Sign Up Form
  • Partnership Models
  • Product – Adobe Document Cloud – Adobe Acrobat
  • Product – Adobe Document Cloud – Adobe Acrobat Sign
  • Product – App365+ – Benefits
  • Product – App365+ – Features
  • Product – App365+ – Overview
  • Product – Azure AAD / AADC
  • Product – Azure ASR / DR
  • Product – Azure File server / Back Up
  • Product – Azure Virtual Desktop – Overview
  • Product – Business Applications – Teams Advanced Solutions
  • Product – CloudBackup 365 – Overview
  • Product – CloudBackup365 – Features
  • Product – CloudBackup365 – Why?
  • Product – Domain and Web – Domain Name
  • Product – Dynamics 365 – Dymanics 365 Business Central Essentials
  • Product – Dynamics 365 – Overview
  • Product – Email Archiving – Key Features
  • Product – Email Archiving – Overview
  • Product – Email Signature – Example Signature
  • Product – Email Signature – Overview
  • Product – Email Signature – Overview – Old
  • Product – Enterprise Mobility – Compare Plans
  • Product – Enterprise Mobility – Features
  • Product – Enterprise Mobility – Overview
  • Product – Exchange Online – Compare Plans
  • Product – Exchange Online – Overview
  • Product – Exchange Online – Superhub “+”
  • Product – Hosted Exchange – Compare Plans
  • Product – Hosted Exchange – Features
  • Product – Hosted Exchange – Overview
  • Product – Hosted Exchange – Why?
  • Product – HR365 – Benefits
  • Product – HR365 – Features
  • Product – HR365 – Overview
  • Product – Microsoft 365+ – Compare Plans (201912)
  • Product – Microsoft 365+ – Future Reference
  • Product – Microsoft 365+ – Learn More
  • Product – Microsoft 365+ – Mini Page – Compare Plans
  • Product – Microsoft 365+ – Overview
  • Product – Microsoft 365+ – Overview (201912)
  • Product – Microsoft 365+ – Product Page
  • Product – Microsoft 365+ – Product Page – Old Draft
  • Product – Microsoft 365+ – Product Page-Old
  • Product – Microsoft 365+ – Superhub “+”
  • Product – Microsoft 365+ – Superhub “+” (201912)
  • Product – Microsoft 365+ – What does M365 do? (201912)
  • Product – Office 365 Backup – Features
  • Product – Office 365 Backup – Overview
  • Product – Office 365 Backup – Why?
  • Product – Office 365+ – Compare Plans
  • Product – Office 365+ – Compare Plans
  • Product – Office 365+ – Migration
  • Product – Office 365+ – Office Suite
  • Product – Office 365+ – Overview
  • Product – Office 365+ – Superhub “+”
  • Product – Office 365+ Training – Compare Plans
  • Product – Office 365+ Training – Overview
  • Product – Office 365+ Training – Why training with Superhub?
  • Product – ParaDM SmartShare
  • Product – Professional & Managed Service – Modern Workplace
  • Product – SharePoint – Overview
  • Product – Superhub Azure + – Managed Azure Service
  • Product – Superhub Azure + – Overview
  • Product – Superhub Azure + – Overview (Old)
  • Product – Superhub Azure + – Overview Old Version
  • Product – Superhub Azure + – Sample Solutions
  • Product – Superhub Azure + Web Hosting – Features
  • Product – Superhub Azure + Web Hosting – Overview
  • Product – Superhub Azure +- Features
  • Product – Superhub Azure Web Hosting – Why
  • Product – Superhub Azure+ – Benefit
  • Product – Superhub Azure+ Bundle – ADFS Connect
  • Product – Superhub Azure+ Bundle – Identity Sync
  • Product – Superhub Azure+ Bundle – Why?
  • Product – Teams Voice – Features
  • Product – Teams Voice – Overview (old)
  • Product seminar evaluation form
  • Promotion Order Page
  • Resources/Blog and Trend
  • Resources/Blog and Trend Detail
  • Solutions – Managed & Adoption Services – Business Solutions
  • Solutions – Managed & Adoption Services – Cloud Infrastructure
  • Solutions – Managed & Adoption Services – Modern Workplace
  • Solutions – Managed & Adoption Services – Product Training Service – Course Outline
  • Solutions – Managed & Adoption Services – Product Training Service – Overview
  • Solutions – Managed & Adoption Services – Security – Cybersecurity Awareness
  • Solutions – Managed & Adoption Services – Security – Microsoft Security Workshops
  • Solutions – Managed & Adoption Services – Security – Overview
  • Solutions – Other Solutions – Email Signature
  • Solutions – Other Solutions – Hybrid Cloud
  • Solutions – Other Solutions – Overview
  • Solutions – Other Solutions – Talent Management
  • Super Customer Awards – Terms and Conditions
  • Superhub Cloud Adoption Survey
  • Superhub COVID-19 Survey
  • Superhub COVID-19 Survey Cover
  • Superhub D-Biz | #worksmarter
  • Superhub D-Biz Cover
  • Superhub D-Biz Survey
  • Superhub Shop Now
  • Superhub Teams Offer
  • Superhub Webinar Evaluation Form
  • Superhub x ACT Form
  • Teams Room Open Day Register
  • Technologies – Business Solutions – Apps365 – eLeave
  • Technologies – Business Solutions – Microsoft Power BI
  • Technologies – Business Solutions – Microsoft Power BI_Maintenance
  • Technologies – Business Solutions – Microsoft Power Platform – Maintenance
  • Technologies – Business Solutions – Microsoft Power Platform – Overview
  • Technologies – Business Solutions – Workflow Automation
  • Technologies – Cloud Infrastructure – VMware AVS_Maintenance
  • Technologies – Cloud Infrastructure – VMware Horizon_Maintenance
  • Technologies – Modern Workplace – Adobe
  • Technologies – Modern Workplace – Microsoft Teams
  • Technologies – Modern Workplace – Microsoft Teams Phone
  • Technologies – Modern Workplace – Microsoft Teams Rooms
  • Technologies – Modern Workplace – Windows365
  • Technologies – Modern Workplace – Windows365_maintenance
  • Technologies – Security – Barracuda
  • Technologies – Security – Fortinet
  • Technologies – Security – Fortinet_Maintenance
  • Technologies – Security – Sophos_Maintenance
  • Terms
  • About Us
  • About Us (Backup)
  • Benefits
  • Culture and Values
  • Our Leadership
  • Privacy Policy
  • Terms of Service
  • Super Customer Award
  • Why Superhub
  • Why Superhub (backup)
  • Contact Sales
  • Contact Support
  • Login
  • Products
  • Guide Documents
  • Service Forms
  • Contact Us
  • Frequently Asked Questions
  • How-to
  • Service Links
  • How-to-detail
  • Contact & Payment
  • Help Center
  • How-To & FAQ Articles
  • Technologies
    Technologies
    • Modern Workplace
      1. Office 365
      2. Microsoft 365
      3. Windows 365
      4. Microsoft Teams
      5. Microsoft Teams Phone
      6. Dropsuite
      7. MailVault
      8. Crossware
    • Security
      1. Microsoft Enterprise Mobility Security (EMS)
      2. Barracuda
      3. Sophos
      4. Fortinet
    • Cloud Infrastructure
      1. Microsoft Azure
      2. Azure Virtual Desktop
    • Business Solutions
      1. App365
      2. Adobe
      3. Powell Teams
      4. Microsoft SharePoint
      5. Microsoft Power Platform
      6. Microsoft Power BI
      7. Microsoft Dynamic 365
    • Exchange Email and Domain
      1. Exchange Online
      2. Hosted Exchanged
      3. Domain Name
  • Solutions
    Solutions
    • Managed and Adoption Services
      1. Modern Workplace
      2. Cloud Infrastructure
      3. Business Solutions
      4. Security
    • Other Solutions
      1. Back Up
      2. Email Security
      3. Email Signature
      4. Email Archiving
      5. Virtual Desktop
      6. Talent Management
      7. Hybrid Cloud
    •  
      1. Virtual Desktop
      2. Talent Management
      3. Hybrid Cloud
  • Success Stories
  • Why superhub
  • Insights
    Insights
    • Our News
    • Our Events
    • Our Blogs
  • About Us
Shop Now

 

 

Let’s #worksmarter with superhub

Empowering your business by exploring new insights with
innovative products and modern cloud solutions.

Let’s Talk
  • About Us
  • Support
  • Why superhub
  • Success Stories
  • Contact Us
  • Web Mail
  • Linkedin
  • Youtube
  • Facebook

  • Technologies
    1. Modern Workplace
    2. Security
    3. Cloud Infrastruture
    4. Business Solutions
    5. Exchange Email and Domain
  • Solutions
    1. Managed and Adoption Services
    2. Other Solutions
  • Insights
    1. Our News
    2. Our Events
    3. Our Blogs

Subscribe to our eNewsletter

Microsoft Partner Microsoft Partner

© 2023 superhub, All Rights Reserved.

  • Sitemap
  • Privacy Policy
  • Terms of Service