Superhub Pledge

Customers' needs come first, we offer full service SLA and product SLA with guarantee response time and uptime, Class of Service for VIP, and dedicated Engineers for project management and delivery.

 

 

Office Service Hours 

 

Normal Service Hours* Extended Service Hours

 

 Monday - Friday

 

09:00 - 19:00

 

19:00 - 00:00

 Saturday 09:00 - 13:00 13:00 - 00:00
 Sunday & Public Holiday 09:00 - 00:00
    * Extended Service hours need Extra Charge

 

 

Prompt Reaction to Support Enquiry 

 

Normal Service Hours* Extended Service Hours

 

 Call-in

 

Answer within 6 ringtones

 

Answer within 12 ringtones

 Email Acknowledge within 1 hour Acknowledge within 4 hours
    * Extended Service hours need Extra Charge

 

 

Service Availability 

Hosted ApplicationsSmart PanelFault & Downtime Support

 

 99.9% Uptime Guarantee

 

 7 x 24 x 365

 

 7 x 24 x 365

* Except During Maintenance Period  

 

 

Data Privacy 

Security Guard on site  7 x 24 x 365
Site access control by DC provider
Dual Power Feeds to all host

Redundant Routing and Switching Environment

Full facilities monitoring system
Full Managed backup

 

 

Service Termination Assistance

Fill in the form and send back to Superhub. We will get you through the process.