Comparison Between Superhub and other Online Products Provider

 

Why Superhub Offer, not others?

 

 
Superhub

Other Online Products Provider

Positioning

 

 

 


Your Online IT Outsourcing Partner

Rich experience in managing cloud / hosting environment, data centers, infrastructures, Cloud Products and Internet services.


Online Product Provider

Products

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

All-around Total

Hosting Solutions
  • Microsoft Exchange, Lync, CRM, SharePoint, Cloud Backup and Archiving
Approach
  • Public, Private and Dedicated Cloud Solution
Customization
  • Setup, AD sync, backup, control policy, coding, reporting and workflow
Internet Products
  • Broadband, 3G, DNS, Web hosting and IPVPN
Server Hosting
  • Colocation and VPS

Product Focus

Products Only

  • Microsoft Exchange, Lync, SharePoint (no workflow customized by provider) and Archiving (some Enterprise plan only)

Approach

  • Public Cloud Only

No Customization

  • DNS for small business plans only

Not an Internet Service Provider

No Server Hosting

Solutions

 

 

 

YES

Private Cloud, Dedicated Cloud, Customization, AD Sync, Migration, Backup

NO

Product Only

Billing

 

Usage-Based or User-Based

No need to plan resources in advance

User-Based

Charge per user no matter use or not

Pricing and Packaging

 

 

 

 

 

 

 

 

Combination of multiple plans within one organization (Mix and Match)

  • Charged by features use;
  • Charged by actual usage;
  • Charged based on your unique requirements;
  • So you would not pay for things that you don't use;

Fixed Price Plan

  • Charged per user;
  • Not all plans are switchable, e.g. cannot switch between small business plan and midsize businesses and enterprises plan;

Data Location and
        Privacy

 

 

 

Your data will never leave Hong Kong

Your data may be stored overseas

This could introduce privacy threats and legal complexities as data stored overseas may not be protected by Hong Kong's data privacy laws.

 

Why Superhub Support Excellence, not others?

 

 
Superhub

Other Online Products Provider

 

Customization Support


YES

We offer coding, design and setting services to change the product suiting your unique business and policy needs


NO

Contract made with 3rd party partner who have no access right to platform

Migration Support

YES, by Certified IT professional

  • Full support in data migration;
  • Full support in domain migration;
  • Full support in partial migration;

NO

Customers need to do it themselves or to hire 3rd party.

ONLY manual in English is available for customers to do own setting.

Account Support

YES

Dedicated Account Relationship Manager
  • Understand your background, contract and requirements;
  • Advise best solutions for you;
  • Make necessary adjustments for your business;

NOT directly conducted by service provider, but through 3rd party partner who:

  • make contract with you and upcharge with consultation fee only
  • have no access right to platform and cannot make adjustment for your business setting
Device Level Support

YES

Smartphone, Desktop, Tablets and Server

NO

Direct you to forum community and check answer by yourself

Manual in English provided for customers own setting

Remote Support

YES

Remote help desk to do setting and configuration

NOT directly conducted by service provider, but through 3rd party partner who:

  • will charge you extra $$$$
  • have no access right to platform
Hardware Support                     for private cloud

YES

Same day replacement for private cloud users

NO

Public Cloud service available Only

Extra charged $$$$ by 3rd party partner who have no access right to platform

Local Language Support

YES

Cantonese, English and Mandarin (on request)

NO

Only in English and other foreign languages

Email Support

YES

Chinese and English

NO

Only in English

Hotline Support

YES

With Service Level Agreement (SLA) 85% ticket closed on within 2 day

NO phone support for Small Business (SB) plans (less than 25 users)

Limited phone support for Midsize Business (MB) plans.

Enterprise plans offers phone support for "critical needs":

  • 1st step: direct you to forum community to state your question and someone would answer you in the forum;
  • unknown response time and passively wait for answer;
  • 2nd step: virtual agent phone service in English only with machine translation.
Professional Support

YES

Certified engineers direct support

NOT directly conducted by service provider, but through 3rd party partner who have no access right to the platform and investigate the issue
SLA Uptime Guarantee

99.99% uptime SLA

99.9% uptime SLA