What is IPT?
"IP Telephony is a complete suite of business grade hosted voice solutions that offer all your business communication needs from IP phones, unified messaging, soft phones, and wireless VoIP services. Delivers a unified messaging solution that combines email, voicemail and fax messages into a single mailbox that can be accessed from anywhere anytime via phone or from any web browser enabled PC. Unlike the traditional circuit-switched telephone services or on-premise PBX systems, it integrate voice with data and video. Unites a powerful blend of hardware and software into a complete business voice services maximising efficiency, streamlining administration, reducing capital and operating costs and not only lets you pay as you go, but also scale as you go."

Transform your traditional Voice Communications with our IPT using Nortel CS1000 to gain the following benefits:

What are the benefits?

	Scale-on-Demand	•  Call capacity is not limited by the number of lines
		•  New users can be added quickly and easily
		•  Comprehensive feature set, upgraded as new features    are available to the platform
		•  Quality of Service (QoS) measures in place to distinguish    and prioritise voice traffic - dynamically adjusts data flow     during heavy traffic to ensure call quality
	Geographic Freedom	• Advanced features such as selective call forwarding,    sequential ringing, and simultaneous, which allow calls    to be forwarded to mobile phones or other alternate    locations
		• Employees can work remotely with complete access to    their phone
	Enhanced Productivity	• Enhanced calling features without the up-front costs of a    premises-based system
		• Features are supported across multiple sites, allowing   users to forward voice mails or transfer calls anywhere   in the organisation using private dial plans
		• Unified messaging (voice mail delivered as e-mail) can   be delivered worldwide
	Business Continuity	• Hosted business voice ensures that phone service is   available, and can be rerouted to alternate locations,   even if the office building is destroyed or inaccessible   for long periods of time (i.e. power failure)
		• Multiple levels of redundancy, including geographic   redundancy, providing survivability for the highest level   of business continuity and the flexibility to support rigorous   service assurance requirements
	Lower Total Cost of Ownership	• Companies can dramatically reduce the number of   phone lines needed
		• Hosted  business voice eliminates long distance charges     between on-net affiliate branches
		• Eliminates the risks and costs associated with owning   and maintaining an on-premises IP PBX
		• Costly PBX maintenance fees are eliminated, as are   software upgrade fees
		•  Expensive and time consuming service calls for moves,    adds, and changes are eliminated and replaces with    simple end-use changes or remote, hotline based   provisioning support

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  Packages

  "Light - The business voice light package is designed for light users requiring basic IP telephone service.  It includes a single line memory button that provides direct access to any department or person and supports 3 line x 24 character display. This package is ideal for public areas such as lobbies, cafeterias, hallways and break rooms. For low call traffic locations such as school classrooms and hotel rooms"
  
  Premium - Includes all the functionality provided in the Business Voice Light package while adding features that further facilitate communications and provides productivity enhancements for end users, including 4 line x 24 character LCD and hands-free speakerphone support. This package is ideal for office professionals, technical specialists, and administrative personnel looking for PBX equivalent features and functions but with the savings and flexibility inherent in IP.
  
  Unified - Includes all of the functionality provided in the Premium package, while adding features such as instant messaging, presence, click-to-call, simultaneous and sequential ringing, personal agent functionality, video calling capabilities and Exchange Anywhere Access e-mail.  Unified package targets senior executives, personal assistants, administrative assistants, and high communications demanding employees.
  
  Operator - Includes all of the functionality provided in the Premium Business Voice package, this package is ideal for high-volume administrative positions, such as switchboards and receptionists, with support of 24 additional keys per module. This package allows all calls to be handled centrally and transferred to the right person.  Call filtering and record a greeting for incoming calls is also available.

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  Phone Set

  Nortel IP Phone 2001 is a standard level, single-line desktop IP telephone within the IP Phone 2000 Series portfolio and is designed specifically for public areas such as lobbies, cafeterias, hallways, and break rooms. It is also ideal for low call traffic locations such as school classrooms and hotel rooms.
  
  Nortel IP Phone 2002 is a multi-line, intermediate-level, standards-based IP Phone within the IP Phone 2000 Series portfolio and supports moderate call traffic environments. With a 4 line x 24 character LCD, four-way navigation cluster, programmable line/feature keys, and hands-free speakerphone, the IP Phone 2002 is ideally suited for users such as office professionals, technical specialists, and administrative personnel.
  
  Nortel IP Phone 2004 is a professional-level desktop IP Phone which is ideally suited for managers, knowledge workers, call centre users, and high-volume administrative positions, such as switchboards or receptionists.  The IP Phone 2004 supports up to twelve user-defined line/programmable feature keys, and comes standard with a large monochrome display which can support converged (voice and data) applications presented in textual format; high-quality audio speakerphone; an integrated IEEE 10/100 Ethernet switch, context-sensitive soft keys; and leverages a robust suite of business communication features.
  
  Nortel IP Phone with Key Expansion Module (KEM) provides additional line/feature key appearances from Nortel Communication Servers to IP Phones 2002 and 2004. With support of up to 24 additional keys per Module, the IP Phone Key Expansion Module extends the reach of your employees offering increased personalisation to both customers and colleagues at the desktop. Up to two (2) KEMs may be connected in series for up to fifty-four (54) keys.

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  Standard Calling Features

  •  Universal visual call forward, transfer and hold
  •  Name and call display, visual call waiting and 3-way conferencing
  •  Call park/pick-up, automatic call back and music-on-hold feature

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  Advanced Calling Features

  •  Boss and secretary filtering
  •  Do-not-disturb
  •  Last number redial
  •  Speed dial and one-touch speed dial
  •  Auto attendant
  •  Distinctive ringing
  •  Six-party visual conference calling

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  Mobile Integration Features

  •  Simultaneous ringing, allows desktop mobile or home phone to ring at the same time when users receive calls

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  Exchange E-mail Features

  •  POP3 / IMAP / SMTP access
  •  RPC over HTTP(S)
  •  Offline access to Outlook
  •  Mobile ActiveSync push mail
  •  For full details, see Anywhere Access mailbox features here

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  Unified Communications Features

  •  Simultaneous and sequential ringing
  •  Personal voicemail accessible via e-mail inbox, mobile phone, or desktop handset
  •  Personal fax accessible via e-mail inbox
  •  Call management for client PC or laptop, including
  •  Instant messaging
  •  Presence
  •  Click-to-call
  •  Call hold, conference, transfer
  •  Call history (missed and received calls, dialled numbers)
  •  Video calling capabilities