What is CRM?

SuperHub's Customer Relationship Management (CRM) is a business strategy that blends processes, people, and technology to help you attract sales prospects, convert them into customers, and keep existing customers satisfied and loyal.

It is a familiar solution that brings everyone together - it works directly within Microsoft Office Outlook, integrates with other Microsoft applications, and connects all your sales, marketing, and service processes.

Why CRM?

• Sales, Marketing and Customer Service Modules
• Office Outlook Integration
• Office Outlook Integration
• Contact, Task, Opportunity, & Campaign Management • Sales Analysis
• Data Synchronization
• Multi-language & currency Support
• Smart Search, Tracking & Navigation
• Multi-stage Workflows
• Flexible Reporting
• Offline Capabilities
• Security Features

• Clustering and Load Balancing
• Internet Facing Deployment
• Presence Management
• Advanced Diagnostics
• Portable Application Model
• Data Import Wizard
• Scheduled & offline Reporting
• Offline Customizations
• Workflow Wizard
• Promote E-mail to Lead/Case
• Web Mail Merge
• Reporting Wizard

• Low costs
• Low risk
• Rapid deployment
• No hardware to buy
• No IT hassles
• A tailored solution
• Best-in-class user adoption
• Ownership of data
• Flexibility to move to system on-site

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  CRM Model

  SuperHub offers different solutions to implement Microsoft Dynamics CRM based on customer needs. An important differentiator between these solutions is how much is shared and isolated across different customers.

  Multi Tenant Model

  Suits most for customers who benefit from shared infrastructure which is highly available and in high resilience configuration. Customers have its own data but sharing the applications with others, maximises on the scale of the platform while minimising costs.

  Hybrid Model

  For those customers who need to deploy custom API code or other applications to their Dynamics CRM application servers. The required platform would be installed, but SuperHub would own all equipment and would manage the licensing and all other aspects of the solution. In this way, the client achieves the hands-off management benefits without compromising their security.

  Dedicated Model

  For customers who does not want to share anything. A Fully Dedicated solution deployment allocating dedicated hardware to the client to operate Windows Server, SQL Server, and Dynamics CRM application servers allowing the customer freedom to customise what they need, without the need to worry about default system configurations.

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  Storage

  Your data is stored in a fully redundant system.

  We offer 1GB, 2GB, 5GB and 10GB.

• 

  CRM Modules

  Microsoft Dynamics CRM provides rich functionality "out of the box" with Sales, Marketing and Customer Service modules. These provide organizations with a ready to use software application that can be further built on and modified to the specialized needs of your business.

  Marketing Modules
  Sales Modules
  Customer Service Modules

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  Backup

  Primary and Backup Data Centers

  Fully redundant hardware & Internet connections are Used

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  Security

  Managed Firewall, Anti-virus protection & VPN Service

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  Client Access

  Users can access Microsoft Dynamics CRM either through:
  Web application that is running in I.E. OR
  A Dynamics CRM client for Office Outlook OR
  CRM Mobile Express

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  Guarantees

  Service Level Agreement of 99.95%

  Real-time Web Service Interface.  Batch also available

  Full SLA to ensure hotline, email and line quality during hour

  7 x 24 Monitoring & Control Panel